Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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Remote Call Center Representative
\n \n \nOur call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.
\n \n \nThe starting pay rate is $16.32 an hour.
\n \n \nPaid time off is accrued after 180 days (about 6 months) of employment.
\n \n \nHealth benefits medical, dental, and vision are available on the1st of employment.
\n \n \nFully work from home.
\n \n \nYou must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.
\n \n \nSuccessfully learn to navigate 12-13 systems and average of 30-40 calls per day.
\n \n \nHours of Operation: 24/7
\n \n \nAbout the Call Center Representative role:
\n \n \nHigh speed internet
\n \n \nAbility to pass typing and customer service assessment.
\n \n \nGreat problem-solving skills
\n \n \nAbility to effectively multi-task
\n \n \nHigh school diploma, GED, or college degree
\n \n \nExcellent communication skills
\n \n \nFlexibility to work weekends.
\n \n \nManage a steady volume of incoming calls from customers while navigating multiple systems.
\n \n \nSuccessful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
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A few questions you may be asked:
\n \n \nI need to submit a reimbursement request; can you help me with that?
\n \n \nThis is my first time logging in to the portal and I need my password reset. Can you help?
\n \n \nI need assistance navigating your website, can you assist?
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Equipment and workspace requirements:
\n \n \nWe provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
\n \n \nYou must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)
\n \n \nMust be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
\n \n \nMust have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
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The application process will take less than 20 minutes and includes everything required to be considered.
\n \n \nApply to the role and provide your basic profile information (2 minutes)
\n \n \nAnswer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
\n \n \nComplete a typing test (2 minutes) You will need a keyboard.
\n \n \nTake short assessment to determine your fit for the role and set everyone up for success (10 minutes)
\n \n \nImportant
\n \n \nIt is important that you complete the application in a timely manner to be considered for the role.
\n \n \nYour local library, shipping store or search, ‘public computers near me’ if you do not have a computer.
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We are currently NOT hiring in the following geographies:
\n\n\nStates: AK, CA, HI, MA, IL, MT, NY, WA , CT
\n\n\nMetro Areas: MN- Minneapolis, IL - Chicago, NY - NYC
\n\n\nOR - Portland, MD - Montgomery County, WA – Seattle, Washington DC, CO (only the city of Denver).
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Be part of the future:
\n\n\nAre you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
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#Remote44
\n\n\nPay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on several factors including location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.32/hour.
\nConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
\nAt Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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