Job Description We are seeking a detail-oriented and proactive Business Analyst to join our team. The ideal candidate will be responsible for establishing baseline KPIs and SLAs for our QA teams, refactoring user stories and manual tests towards automation, and assessing the effectiveness of current manual test scripts. This role requires strong analytical skills and the ability to report on the impact of implemented automation. Day-to-Day Responsibilities: · Identify and document the key performance indicators (KPIs) and service level agreements (SLAs) currently used by each QA team to measure their performance. · Review and modify existing user stories to ensure they are suitable for automation, making necessary adjustments to facilitate automated testing. · Review and modify existing tests to ensure they are suitable for automation, making necessary adjustments to facilitate automated testing. · Identify candidates for earlier test cycle smoke tests as well as for final regression tests. · Analyze and report on how the implemented automation has affected the KPIs and SLAs, highlighting productivity gains and areas for improvement. Deliverables: · A comprehensive report documenting the initial KPIs and SLAs for each QA team. · A set of user stories reviewed and modified for automation. · Documentation verifying the correct implementation and integration of automation processes and tools. · Presentations, guides, and manuals to educate QA team members on new automation tools and processes. · A detailed report analyzing the impact of implemented automation on KPIs and SLAs, highlighting productivity gains and areas for improvement. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements · Strong analytical skills · Background in QA or software testing · Experience with KPI and SLA documentation · Ability to refactor user stories and manual tests for automation · Proficiency in assessing manual test scripts for quality assurance · Experience in automation tools and processes · Strong communication skills for reporting and training null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.