Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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Remote Bilingual Healthcare Customer Service Representative
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Conduent Business Services - Must be within commutable distance from Guaynabo.
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As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
\n \n \nThere are plenty of growth opportunities within the healthcare team.
\n \n \nStarting pay is $13.67 an hour.
\n \n \nHours of Operation: Monday-Sunday 8:00AM – 10:00PM EST
\n \n \nTraining is paid.
\n \n \nTraining Duration: 6 Weeks in a Classroom and 1 Week Nesting
\n \n \nYou are not allowed to miss a day of training.
\n \n \nHealth benefits medical, dental and vision are available on 1st day of employment.
\n \n \nPaid time off is accrued after 180 days of employment.
\n \n \nSuccessfully learn and navigate 30-40 systems.
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \nAbout the Bilingual Healthcare Customer Service Representative role:
\n \n \nExcellent communication skills
\n \n \nSuccessfully complete customer service assessment & typing test
\n \n \nKeyboarding and software proficiency
\n \n\n\n \nGreat problem-solving skills
\n \n \nAbility to effectively multi-task
\n \n \nHigh school diploma, GED, or college degree
\n \n \nAbility to successfully complete a mandatory paid training program.
\n \n \nSuccessful completion of background check is required for this position.
\n \n \nYou will manage a steady volume of incoming calls from customers while navigating through multiple systems.
\n \n \nA few of the questions you may receive as a healthcare call center advocate are the following:
\n \n \nCan you please help place a refill of my prescriptions?
\n \n \nDo you know the tracking details on my order?
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Equipment and workspace requirements:
\n \n \nWe provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
\n \n \nYou must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)
\n \n \nMust be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
\n \n \nMust have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
\n \n \n \n \n \n \n \n \n \nThe application process will take less than 20 minutes and includes everything required to be considered.
\n \n \nApply to the role and provide your basic profile information (2 minutes)
\n \n \nAnswer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
\n \n \nComplete a typing test (2 minutes) You will need a keyboard.
\n \n\n\n \nTake short assessment to determine your fit for the role and set everyone up for success (10 minutes)
\n \n \nImportant
\n \n \nIt is important that you complete the application in a timely manner to be considered for the role.
\n \n \nYour local library, shipping store or search, ‘public computers near me’ if you don’t have a computer.
\n \n \nBe part of the future
\n \n \nAre you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
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Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $13.67/hour.
\n \nConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
\nAt Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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