Group 1 Automotive
6161 Rothway St, Houston, TX 77040
Join Our Winning Team as a Remote Customer Experience Specialist!
We are looking for enthusiastic, customer-focused Remote Bilingual Customer Experience Specialists to deliver exceptional service and create positive experiences for our valued customers. Join our dynamic team where we prioritize our employees' well-being and professional development.
Group 1 Automotive, a Fortune 250 company, operates a network of automotive dealerships and collision centers across the United States and the United Kingdom. We pride ourselves on fostering a company culture built on integrity, transparency, professionalism, teamwork, and respect. If you're passionate about customer service and ready to accelerate your career in the automotive retail industry, apply today or refer a qualified friend!
Shift Availability:
Candidates must be available to work during at least one of the following shifts.
Specific shift assignments are not guaranteed and will be based on business needs.
Shifts follow a three-week rotation: two Saturdays off and one Saturday on, with Sundays off.
10am - 7pm10:30am - 7:30pm11am - 8pmIn addition to competitive pay, we offer our associates the following benefits:
Hourly Rate: $17 per hour plus overtimePerformance Bonus: Up to $950 monthlyTechnology Allowance: $80 monthlyReferral Bonuses: $300–$800 based on position, plus $100 for vehicle referralsAnnual Performance Reviews and Pay IncreasesPerformance-Based Paid Days OffEmployee Pricing: Vehicle Purchases, Parts, Service, and Collision RepairPaid Training to hone your skills ResponsibilitiesAs a Remote Customer Experience Specialist, you will:
Handle an average of 100 inbound customer calls dailySchedule over 50 service appointments each day for mechanical maintenance and repair needsProvide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaintsDirect non-service-related inquiries to appropriate dealership personnelUtilize various computer programs to access dealership information and customer profilesSupport multiple automotive dealerships and collision centers across the U.S.Gain insights into the retail automotive industry at an enterprise level Qualifications
To succeed in this role, you should have:
Residence within the greater Houston metropolitan areaAt least 6 months of recent customer service experienceHigh-speed Internet connection (minimum 30 Mbps upload/download)A quiet home office setup conducive to remote call center workStrong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systemsExceptional time-management and multitasking abilitiesExcellent verbal and written communication skillsAbility to deliver quality results consistentlyA documented record of perfect attendance and punctualityA strong work ethic with urgency for first-call resolutionProficiency in Google, YouTube, and other web search tools
Qualifications:
Bilingual (Spanish-English) required - must be comfortable handling automotive related inquiries in both languages: calls may be received in eitherFamiliarity with automotive terminology and vehicle components is preferred but not required
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
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