Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Job Description

About This Job

Processing customer payments and exceptions in a timely and accurate manner to customer accounts.

Schedule

Monday–Friday, 7:00 AM – 3:30 PM
Optional overtime available

What you will be doing

Open and scan incoming mail manually and via automated equipment.

Ensure work is routed to the correct customer, identifying discrepancies across multiple client accounts.

Pull and process exception items keyed and balanced from another FIS site.

Prepare customer payments for processing.

Coordinate setup and maintenance of remittance processing equipment.

Perform research and adjustments on client transactions.

Maintain inventory of processing supplies.

Prepare outgoing collection notices for negotiable instruments (e.g., bonds, food stamps, foreign items).

Upload documentation and maintain accurate records.

Support other areas within the department as needed.

Educational Requirements

High school diploma or GED required.

What you bring

Minimum 1 year of mail sorting or remittance processing experience.

Ability to lift or move up to 30 pounds.

Strong attention to detail and accuracy.

Proficient written and verbal communication skills.

Knowledge of remittance processing practices and client specifications.

Familiarity with exception item handling and document verification.

Ability to operate and maintain off-line and peripheral equipment.

Strong organizational and sequencing skills.

Ability to identify errors in calculations and balances.

Self-motivated and capable of working independently under general supervision.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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