Location: Parramatta
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
Join our dynamic team as a Remediation Specialist, where you'll play a key role in identifying and resolving customer issues. You'll have the opportunity to analyse customer and policy data and contribute your expertise to ensure seamless resolutions under the Customer Remediation Program (CRP). If you're passionate about making a real impact and driving positive change, this is the role for you!
Your new role
In this role you will:
Actively participate in customer remediation projects by identifying potential issues and executing appropriate fixes in adequate timeframes
Independently manage manual remediation projects and provide subject matter expertise in relation to potential fixes and remediation plans.
Prepare and release remediation letters and process refunds for customers
Prepare reports and provide business trends and feedback to create efficiencies in workflow
Actively participate in system User Acceptance Testing (UAT) and perform Production Verification Testing (PVT) as required.
Assist customers, agents, brokers, with enquiries and concerns regarding remediation
Investigate, resolve or escalate all remediation-related complaints in a timely manner
Service our customers’ needs in a professional, empathetic and personable manner
About you
To be successful in this role you will:
Experience in similar role and ideally insurance experience.
Strong customer service experience.
Experience using multiple systems/applications & Microsoft office skills
Able to manage and execute project tasks in adequate timeframes
Excellent verbal and written communication skills
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Complaint Management, Compliance Training, Critical Thinking, Customer Service, Customer Value Management, Intentional collaboration, Managing performance, Marketing, Process Improvements, Product Lifecycle Management (PLM), Risk Management, Stakeholder Management, Strategic Management, Team ManagementApplication Close Date: 21/09/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.