To provide Security duties including assisting in emergencies and other duties that meet customer requirements and complies with Assignment instructions
Main Duties
The Security Officers duties will include and not be restricted to the following:
General
Provide site security, including access and egress control. Response to all incidents. Maintain all security equipment and any other physical security equipment used on site. Conduct patrols. Understand and be able to carry out the role required in emergency situations as directed by the customer. Report instances of property at risk of being lost, stolen, damaged and vandalised. Ensure keys are handled in accordance with procedures [when covering reception or where keys are issued] Ensure full compliance with site AI's and RA's Respond to requests for assistance. Ensuring common areas are tidy and clean Be conversant with the incident and evacuation procedures and recommend changes to Mitie management if any procedures are deemed to be in need of change. Knowledge of ISA, and compliance with the procedures. Manage and apply visitor access control procedures To act as the first point of contact for staff and visitors. To provide a professional and welcoming approach to all persons entering site To provide a high level of customer care
Fire and Emergencies
Ensure emergency escape routes are kept free from obstruction. Respond to Fire and Emergency incidents as described in the Assignment Instructions.
Health and Safety
Record and report to Mitie management staff all faults, health and safety hazards and unsafe working practices. Enforce health and safety procedures.
First Aid
Respond to calls to first aid and administer treatment or summon medical help as appropriate. Complete appropriate paperwork in relation to incidents
What we are looking for
Ability to meet all vetting requirements
Demonstrated customer facing/customer service or front-of-house experience;
Excellent written communication and interpersonal skills;
Flexible and Reliable;
Ability to work a flexible shift pattern;
Demonstrated ability to think and act quickly in emergencies or under pressure;
Be physically able to carry out duties;
Excellent organisational skills.
IT literacy to include excellent outlook, word and excel (or similar) skills
Fully conversant with SIA/DPA/CCTV legislation
Articulate, persuasive and assertive
Knowledge of BS7499 and BS7858