Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success as a Release Manager within PNC's C&IB Payment organization, you will be based either in Pittsburgh, PA or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

A Release Manager oversees the planning, scheduling, and coordination of software releases, ensuring smooth deployments with minimal disruption. They are responsible for managing the entire release lifecycle, from planning to post-release activities, and act as a bridge between development, operations, and other stakeholders

KEY RESPONSIBILITIES:
• Develop comprehensive release plans, including timelines, dependencies, and resource allocation.
• Facilitate communication and collaboration between development, QA, operations, and other teams involved in the release process.
• Identify and mitigate potential risks associated with releases, ensuring smooth deployments and minimal disruption.
• Ensure that releases meet quality standards and adhere to established best practices.
• Create and maintain release documentation, including runbooks and implementation guides.
• Effectively communicate release information to all stakeholders, including development teams, operations, and business stakeholders.
• Monitor release performance, gather feedback, and identify areas for improvement in future releases.
Skills and Experience:
• Understanding of software development lifecycles, CI/CD pipelines, and release management tools.
• Experience with project planning, scheduling, and resource allocation.
• Excellent verbal and written communication skills to effectively interact with diverse teams and stakeholders.
• Ability to identify and resolve issues related to releases and deployments.
• Ability to effectively manage relationships with various stakeholders and ensure alignment on release plans.
• Experience in identifying, assessing, and mitigating risks associated with software releases.
WHAT WE LOOK FOR IN A STRONG CANDIDATE:
• Good technical experience in Java, Oracle, DevOps, Systems Support or related technologies.
• Experience with project planning and progress monitoring, including milestone control and budget control, for large, complex projects.
• Experience and proficiency in creating reports through various means, including Microsoft Excel.
• Strong negotiation and presentation skills – clear, concise communications
• Understanding of Agile methodologies.
• Payments experience a plus.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job DescriptionManages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes.Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed.Mentors and trains others on release coordination, deployment, and overall best practices. 

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesAgile Development, Application Delivery Process, Configuration Management, Cross-Team Integration, IT Environment, IT Governance, Software Development Life Cycle, Software Release Management, System and Technology Integration

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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