WSP is one of the world’s leading professional services firms, uniting its engineering, advisory and science-based expertise to shape communities to advance humanity. From local beginnings to a globe-spanning presence today, WSP operates in over 50 countries and employs approximately 73,000 professionals, known as Visioneers. Together they pioneer solutions and deliver innovative projects in the transportation, infrastructure, environment, building, energy, water, and mining and metals sectors. At WSP we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach, and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise. **The Opportunity** We have an exciting opportunity for an experienced leader to support the Release Management function, working with the Horizon stakeholders to enable on-time, in-scope and in-budget delivery of Enhancements for the Horizon Oracle Fusion environment. The **Release Management Delivery Support Lead** will be responsible for enabling a wide range of critical functions, supporting the framework for how enhancements are planned, delivered and communicated with leadership, tracking and reporting to ensure all gates leading up to operational readiness are met, and other related duties. The Delivery Support Lead will work alongside other Horizon leads to support one another and provide a best-in-class service to our global stakeholders. **This role can be based out of any WSP USA office.** The Horizon Release Management Delivery Support Lead will report to the Horizon Release Management Lead to help shape and support Horizon Release Management, ensuring robust, secure, repeatable and high-performing processes and services. **Key Responsibilities Include** Support to the Strategic Leadership: + Support and supplement the strategy and framework for Release Management to the Oracle Fusion environment. + Collaborate with the workstream delivery leads in support of delivery of the Horizon Oracle Fusion Roadmap. + Work closely with stakeholders to track and report on value added deliverables in support of a superior employee experience. Release Management Support: + Streamline the process for change request review and management in JIRA, reducing waste and improving efficiency. + Work closely with the Release Management Lead to create methodologies to ensure resource and capacity planning are standard across all workstreams for release management. + Reinforce a tracking methodology to ensure Estimate of Effort (EoE) capture across the entire deployment team, to include development, integration (as needed), testing, OCM, etc. and adhere to a method to track actuals against estimates. + Maintain the overall Release Management Roadmap and associated calendars for delivery; provide inputs to Program calendar. + Ensure close collaboration with stakeholders to manage and de-conflict enhancement deployments from other program deliveries, to include regional deployments, period close activities, infrastructure updates, etc. + Implement and reinforce fix version methodology to enable ease of reporting and leadership insight for planning. + Organize and ensure adherence to fix versions and tagging in JIRA. + Responsible for creation and maintenance of JIRA dashboards to enable ease of traceability for all enhancements. + Report and analyze established KPIs and key activities for measurable outcomes with focus on quality and high business value, providing insights for continuous improvements. + Collaborate with cross-functional teams for process improvements. + Lead Release Management process improvement implementation projects, and other projects as required. + Responsible for development of documentation, training and communication of standard operating procedures and collaborative ways of working to ensure full understanding and consistent application. + Member of the Change Advisory Board in support of all enhancement deliveries to production. + Support leadership briefings inquiries to enable communication across all stakeholders. Compliance and Audit: + Cooperate with the Audit and Security and Compliance teams to ensure compliance in accordance with IT Governance Controls – 52-109. **About You** + Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent years of relevant professional experience. + 7 to 10 years of specialization coordinating and supporting initiatives. + Excellent organizational, analytical, problem-solving and communication skills (both verbal and written). + Project Management certification a plus. + Experience in supporting a large, multi-national product environment. + Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required. + Process orientated with a methodical and planned approach to achieving goals. + Be comfortable with ambiguity, thrive on change and engender a collaborative approach. + Hands-on experience with JIRA and Smartsheet to support management of initiatives. + Can build effective working relationships across the program and achieve desired outcomes through effective engagement and communication. + Experience in process optimization, effectiveness, and improvement. + Strong knowledge of industry-standard tools and best practices related to SDLC, DevOps, ITIL and security. + Experience with cloud services and hybrid IT environments is a significant advantage. **WSP Benefits** WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. **Compensation** Expected Salary (all locations): $95,000 - $169,290 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. \#LI-AB3