Position Title

Relationship Manager

Location

Jackson Heights, NY 11372

Job Summary

As part of Flagstar's Private Bank, the Relationship manager works to provide personalized banking services to high net worth customers with a white glove service approach.

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

This role will realistically pay a base salary between $85,000-$115,000, plus annual performance-based bonus, to be determined based on individual qualifications and geographical location.

Primary Responsibilities:

Responsible for all aspects of account management, including new account opening, follow-up, communications, maintenance. Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.Assists with the development of relationships including sales efforts.  Primary contact for new commercial loan requests and renewals to ensure completeness of loan documentation on new account set-up (BRLOC, Personal Lines  of Credit, Reserve LOC); will coordinate all efforts with the client, back office and attorneys as needed to close/fund the loan request.Analyzes problems and questions for a client; researches and responds accordingly; may coordinate with other departments as needed.  Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.  Promotes other products and services as appropriate to customer needs.Responsible for handling the group’s overdraft decisions on a daily basis except when a higher signing authority is required.  Responsible for reconciliation of general ledgers, and ensuring compliance with wire transfers policies and requirements. 

Requirements:

High school diploma or equivalent required; 2 year related secondary school degree preferredMinimum 10 years' experience in financial services providing high level support to clientsStrong knowledge of financial products & services, including lending and cash managementSuccessful in exploring business development opportunities. A current book of business to expand is preferred.Ability to make independent decisions, assessing and balancing risk.Strong interpersonal skills including ability to manage others (where required).

Flagstar is an Equal Opportunity Employer.