The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.
RequirementsGreets, welcomes, and expidites patients as they check in while keeping staff and patients abreast of any delays
Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
Verifies rehabilitation benefits and documents benefits on paper and into computer system
Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
Enter charge details for each patient per billing guidelines for worker’s compensation and MVA patients
Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
Reconciles change drawer/petty cash
Other duties as assigned