Regulatory Operations is a global organisation within Payments Operations who support the Trust & Safety Product within the Payments Business as part of the Commercial & Investment Bank (CIB), and is responsible for submitting over 120k reports to Regulators annually.

As the Regulatory Operations (RO) PMO/Business Manager you will make the professional lives of the RO management team more effective through proactive, simple, consistent organizational support and leadership. 

Job responsibilities

Executive Support: driving key business initiatives, assisting in day-to-day activities: creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning Business Reporting & Review: creation and presentation of periodic non-financial information for business/ governance review with Ops leads, front office and/or F&BM partners Communications: development and management of internal and external communications, e.g.: organizational announcements; Symphony maintenance; Intranet development; Newsletters; Videos; Year-end messaging Metrics; Building out OKR’s (Objectives with Key Results) and ensuring the organisation is measuring what really matters and that metrics are automated in their production and easily accessible for everyone Strategy and Planning: with supported lead, develop and own future plan and strategy for operational support reflecting Business plans over the short to medium term and beyond Structural Governance Ownership: manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events Focus on developing ‘Product centric’ end 2 end approach, partnering, challenging, and influencing as a matter of course

 

Required qualifications, capabilities, and skills 

Project Management.  Ability to effectively manage multiple projects simultaneously. Execution and Delivery.  Deep execution experience with a demonstrated ability to meet and enforce deadlines Analysis and Curiosity.  Strong analytical and organizational skills; ability to challenge organization and understand ways of working Data Literacy.  Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect People Development.  Strong focus on developing self and other employees with emphasis on equity Judgement.  The ability to act independently and make proactive recommendations. The ability to work under pressure, make decisions at the right time and prioritize effectively.  Willing to take advice and escalate when needed. Communication. Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders

Preferred qualifications, capabilities, and skills 

Knowledge of payment products and related regulatory landscape. Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards