Job Description

Seeking a full-time Patient Registration (Registrar) to support our admitting department at Houghton Hospital, located at 2200 S Houghton Rd, Tucson AZ. Admitting department operates 7 days a week

Shift: Days TBD, 3, 12-hours, and 1, 8-hour shift

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Benefits

As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO and more!  

Job Summary 

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service. 

Essential Functions

Interacts with patients and their families to address questions and provide courteous, timely assistance. Regulates schedules based on procedure requirements, physician availability, and staffing needs. Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information. Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services. Collects and records patient financial responsibility estimates as applicable. Communicates operative reports daily to appropriate physician offices. Compiles and organizes documentation to ensure completion of patient medical records. Prepares charts for upcoming procedures, including nursing documentation and registration forms. Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures. Responds to requests for medical records in a timely and efficient manner. Answers and returns phone calls, addressing questions with professionalism and courtesy. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

Strong interpersonal and customer service skills. Ability to handle sensitive information with confidentiality. Proficiency in using registration systems and insurance verification tools. Attention to detail and accuracy in data entry. Excellent organizational and time-management skills.