The Pharmacy Technician is responsible for responding to inbound and outbound customer calls, ensuring high levels of customer service and productivity. The role involves direct in-person and phone-based interactions to resolve a wide variety of inquiries, answer questions related to pharmacy services, manage delivery inquiries, and handle refill and pharmacy assistance calls. Additionally, the technician will process new pharmacy referrals, verify insurance coverage, facilitate prior authorization requests, transcribe prescriptions accurately, and generate cycle fill calendar reports. Coordination of care initiation and maintenance of patient records according to HIPAA regulations are also essential functions.
ResponsibilitiesRespond to inbound and outbound customer calls ensuring high-quality service.Interact directly with customers to resolve inquiries related to pharmacy services.Manage delivery inquiries, complete refill calls, and handle pharmacy assistance calls.Receive and process new pharmacy referrals and verify insurance coverage.Facilitate prior authorization requests and transcribe prescriptions accurately.Generate and follow-up on refill requests via escribe, facsimile, or phone.Coordinate delivery and serve as the first point of contact for service-related inquiries.Support pharmacological services by verifying fill lists and updating patient information.Coordinate care initiation with patients, caregivers, referral sources, and other providers.Enter patient information accurately into records and maintain them according to HIPAA standards.Essential SkillsHigh School Diploma or GEDCompletion of a board-approved pharmacy technician-training program2+ years of experience in medical insurance, billing, or customer serviceValid Florida Pharmacy Technician LicenseAdvanced Microsoft Office Suite skills (emphasis on Excel and Access preferred)Data entry experienceStrong commitment to customer serviceExcellent verbal and written communication skillsTeamwork and collaboration skillsPunctuality and organizationTime management and problem-solving abilitiesAdditional Skills & QualificationsDME experienceTelephonic customer service experienceBilingual in English and SpanishPrior authorization experienceWork Environment
This position is 100% onsite at a Specialty pharmacy attached to a community clinic. The shift runs Monday to Thursday from 8:30 am to 5:00 pm and Fridays from 8:30 am to 12:30 pm, with a one-hour unpaid lunch (shortening the lunch break is welcome to maximize pay). The work environment is a high-volume filling setting, processing 100-150 scripts per pharmacy team per day, and operates in a team environment with three technicians and one pharmacist. Benefits include the opportunity to become a permanent employee with a 9% 401k match, tuition forgiveness, a family-oriented culture, and six paid federal holidays while on contract.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami,FL.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
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