Full-time (80 hours biweekly) Mon-Thurs 9 am to 5:30 pm and Friday 8 am to 4:30 pm **What do Triage RN do for WellSpan Philhaven in the Outpatient setting?** + Answer incoming phone calls for all of our outpatient psychiatry offices. + Discuss concerns and symptoms with patients, offer support and communicate concerns to the psychiatrist. + Reach out to patients with recommendations, sending prescriptions to the pharmacy and ordering labs if needed. + Assist with refilling medications and resolving issues. + Respond to patient portal messages **General Summary** Provides and coordinates treatment and services to psychiatric patients. Functions as a member of the health care team at an intermediate nursing level to assist in the planning and implementation of patient care based upon sound nursing judgment, clinical preparation, knowledge, skills and experience. Nursing care is provided in accordance with the provisions of the Pennsylvania State Board of Nursing. In addition, serves as a nursing resource for clinical staff and may serve as the key clinical contact in the absence of the Nursing Supervisor or Clinical Team Lead by providing support for clinical staff scheduling and competency oversight of clinicians. **Essential Functions:** + Interviews patients and family members to obtain information about home environment, family relationships, health history, and patient's personality traits. Administers medications as prescribed. + Coordinates care of assigned patients. + Conducts individual or group therapy sessions. Assesses patients' progress and modifies or extends treatment program accordingly. + Documents current, accurate observations of care to the patient in appropriate records. + Provides health care instruction/education to patient and family members. + Provides medication checks. + Provides support to nurse triage phone calls when appropriate. + Variation of duties may result based on the assigned customer care unit(s). This may include differences in the specific clinical skills required of the RN. Unit based skill lists outline expectations beyond the house wide RN requirements. SYS-NURS-L Nursing Education Requirements Policy outlines current certification(s) required for specific areas of nursing practice and is considered to be part of the job description. **Common Expectations:** + Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s). + Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Maintains the cleanliness of work areas as required. + Assists in the implementation of education and training experience for interns and other designated students. + Provides age appropriate assessment and treatment. **Minimum Education:** + Diploma Program From an accredited RN program. Required or + Associate's degree From an accredited RN program. Required + Bachelor's Degree From an accredited RN program. Preferred **Work Experience:** + 2 years psychiatric nursing experience required **Licenses:** + Licensed Registered Nurse Upon Hire Required or + Registered Nurse Multi State License Upon Hire Required and + Basic Life Support Upon Hire Required + Psychiatric-Mental Health Nursing Certification Upon Hire Preferred **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.