JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Regional Workspace Experience Coordinator

What this job involves: 

The role of Regional Workspace Experience Coordinator is to ensure that the global experience strategy is successfully delivered at a regional level. They will work with WE&O Site Leads, Workspace Experience Leads and Workspace Experience Ambassadors within region to ensure the success of the programme and the highest level of service is delivered to both visitors and colleagues.

Reporting to the Regional Workspace Experience Lead – Asia Pacific, this role will work closely with, and matrix to the Regional Account Lead.

This role will work to continuously ensure the organisation is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners. This position will be responsible for influencing the overall strategy, priorities, and direction for operations within the area based on key client stakeholder input. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making.

What your day-to-day will look like:

Strategic Management

Support on the creation and roll out of the Workspace Experience Strategy to deliver the agreed experience scope and deliverables within the description of services.Support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.Use all data insights gathered to develop and enhance the Workspace Experience global strategy.Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements and stay ahead of the competition.Collaborate with regional leadership and client stakeholders to align on the workplace experience vision and desired outcomes.Analyse regional data to identify trends, best practices, and areas for improvement across markets.Support programme strategy, scope, goals, and deliverables that drive client’s objectives in collaboration with senior executives, team members, and field operations.Create and communicate client-facing presentations on findings, business impacts, and recommendations.Prepare agendas and implement relevant training sessions and presentations, as part of the global strategy, on topics relating to the workplace experience programme.Lead the preparation of daily, weekly, or monthly reporting in line with strategic objectives.

Transforming the Workspace Team of the future

Support the development of regional Workspace & Guest Experience Team capabilities, to ensure there is a highly proactive, responsive, dynamic, and agile team.Support the development and implementation of strategies to align Workspace & Guest Experience capabilities across multiple markets within the region.Support the use of technology and digital platforms to enable the Workspace and Guest Experience team to be agile and present and deliver best-in-class service.Support a culture of continuous learning within the team, supporting their career development.Promote and share best practice across the team to align service standards.

Client/Stakeholder Management

Develop meaningful stakeholder relationships in region to ensure we are aware of business needs, enabling agility with the changing requirements of the portfolio and site stakeholders.Work closely with Regional Account Leads and Workspace Experience and Operations Leads to ensure we deliver an aligned and seamless one team approach.  Ensure all feedback insights are shared with the Regional Workspace Experience Lead, ASP in a timely manner, allowing trend identification, root cause analysis as well as sharing our successes.Cultivate relationships with key local and regional stakeholders across various markets to ensure alignment with regional business needs and changing requirements.To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Leadership

Support the Regional Workspace Experience Lead, Asia Pacific with the deployment of initiatives, behaviour-based training, playbooks, and JD’s. Be present in regular calls with other regional peers to provide feedback and report back on strategy implementation.Actively encourage an environment that supports cross-functional teamwork, co-operation, performance excellence, and personal success.Create a culture of accountability and ownership where the team provides a personal service and follows up as necessary.Oversee and guide Workspace Experience Leads and Ambassadors across multiple markets, ensuring consistent service delivery and performance across the sub-region.

Required Skills and Experience:

Excellent verbal and written communication skills as well as presentation skills.Able to adapt to a fast-paced working environment and versatile in meeting changing client needs, understand cultural nuances, and impact on experience in different markets.Strong analytical, organisation, and administration skills including attention to detail.At least 5 years of leadership experience within a corporate, operations, or hospitality environment.Self-motivated service leader committed to driving service excellence.At least 5 years experience in relationship building and stakeholder management at a senior level.Experienced in leading client services and maintaining standard operating procedures and other internal/external communication methods.Strong project management skills and experienced at managing change preferred.Able to effectively collaborate with other teams and markets.Ability to demonstrate empathy and excellent customer service.Must be computer literate, including MS office and in interpreting data and analytics.Ability to manage conflict.Ability to take ownership, and lead by example, including willingness to perform hands-on tasks when required.Should have an excellent and positive “can do attitude” and a great team player and leader.

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Location:

On-site –Bengaluru, KA, Ho Chi Minh City, Vietnam, Hyderabad, TS, Jakarta, Indonesia, Kuala Lumpur, Malaysia, Mumbai, MH, Shanghai, China, Taipei, Taiwan, China

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.