OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

*** Candidates must be local to the Dallas, TX or Phoenix, AZ area.

Summary

The Tax Regional Specialist is responsible for providing outstanding tax service, supported by researching and resolving tax notices and escalations.

Responsibilities

Interacts with various Federal, State and local taxing agencies regarding compliance with regulatory guidelines as well as resolving related issues with noticesFrequently communicate with federal, state, and local tax agencies to resolve customer payroll tax notices.Work to ensure KPI and SLAs are met. Maintains average ticket aging to 30 days or less. Responds to cases within stated department expectations.Identify and provide feedback on jurisdiction processing issues based on notices (aka; mass events)Coordinate with internal agency relations team to ensure creation of  mass event payments.Communicate updates and perform tasks on customer notices by asking for cash collection, creating prior quarter and current quarter payments (create ACC Packet), and generate check payments for late and missing returns/payments for tax cases.Coordinate with internal treasury team to research outstanding (non cashed) check payments.Coordinate with internal amendments team by providing amendment check list and reassigning the ticket to their queue when an amendment is needed.Package, mail and track any payments/missing returns and send to agencies.May require occasional travelRequires Flexible Work schedules and quarterly extended work schedules to meet time sensitive deadlines

Competencies

Positive attitudeGood time management skillsDetail-orientedFlexible in changing environmentSense of UrgencyExcellent verbal and written skills requiredProblem SolvingExcellent customer service skillsTeam playerMathematical aptitudeWork with tight deadlinesCritical thinkingSelf-directed management of work and resultsComputer literacy

Qualifications

Education/Certification Requirements

High School diploma

Required

2-4 years customer service1-2 years of payroll tax knowledgeBasic excel experienceProven Ability to prioritize tasksProficient in Microsoft office suitePayroll data entry experience

Preferred

Associates Degree or higherIntermediate excel experienceCPP/FPC certificationWorking knowledge and background of multistate tax jurisdictionsUnderstanding of payroll processing

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.