Work Flexibility: Onsite

Essential duties & responsibilities:

Manages Operations across the assigned region(north/south/east/west) Service Centers  of the Country   Responsible for the Operational Metrics of the Zonal Service Centers  Responsible for the Work Place Organization , WPO  across the Service Centers Leads and Challenges TEAM on the Productivity of the Spares  Provide Services to UP COUNTRIES like Nepal , Bangladesh , SriLanka  Plans and Execute Strategies to reduce the Turn Around Time for Services  Works with the TEAM on reduction of the free warranty services   Work on analytics to reduce the service spares consumption by Franchise  Predict the Break down of the Equipment by understanding the statistical failure rate Ensure compliance to the Preventive Plans  Prepare and positions Service Contracts by  Strategic Customer Groups  Identify GROWTH Opportunities from the Installation data base  Harness JDE , ERP for the reporting and the Business Analytics  Responsible for the Spares consumption and the Inventory Management  Decides the Re Order Levels for the Spares  Builds Strategies to ensure the service Revenue is 13 ~ 15% of the OE Revenue   Meets Customer Expectations and is proactive to take feedback from the Customers on the Service performance   

Academic qualifications / degree & relevant prior experience:

Degree holder in Engineering with specialization in Biomedical Engineering preferred.At least 4 to 5 years in Medical Devices / Equipment industry with responsibility for service revenuesProficient in MS Office suite of products such as Word, Excel, PowerPoint

Travel Percentage: None