Job Summary

Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. Requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests. 

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Management of Service Orders

Manages resources efficiently and effectively for all scheduled service [Apply]

Monitors service orders assigned to technicians

Responsible for the life cycle of service order (creates, edits, completes and invoice service orders) [Advance]

Reconciles various CRM and other reports on a monthly basis

Processes repair parts and third-party repair requests

Responsible for maintaining PMA contracts

Requests and Triage

Actively triages calls and inquiries from customers

Assigns and schedules service requests from clients or company personnel

Works closely with the Equipment Procurement Specialist(s) with resource and installation project planning

Job QualificationsRequired Qualifications

Associates degree or higher preferred or 2-5 years equivalent industry experience

Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills

Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail

Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets

Possesses strong planning and organizational skills, both written and verbal

Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms

Preferred Qualifications

1-3 years dispatching and customer service experience, with previous experience in the Veterinary Industry preferred

Previous working experience with project or resource coordination

Working ConditionsPhysical Demands

Operating a computer or other office devices for the majority of the workday

May occasionally need to move packages up to 10 pounds such as office supplies or equipment

Must be able to communicate with others in person, over the phone, and in writing. 

Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

This position requires travel as needed for training

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $25.10 - $30.72