Our Opening and Your Responsibilities
Provide 2nd/3rd level product and application support of Industrial Division products and related solutions focusing but not limited to Asia Pacific. Coordinate, prepare and conduct product training and launches to our internal/external customers. Develop training and product support material fit for global rollout. Support in local sales/service activities for customers, such as seminars, webinars, product demonstrations and customer consulting. Correspond with our global Strategic Product Groups to facilitate market intelligence, product development, quality improvements and testing. Able to help our marketing organizations in the region to successfully achieve the sales and service of our products by enhancing their competencies and skills. Also resolve customer issues in a timely manner by learning and applying product functions, support tools, segment specified knowledge and regulatory compliance standards.1. Technical Advisory and Product AdvocateAnalyse training gaps and requirements for our sales/service force in the region.Proactively organize and provide onsite, remote and classroom training to our sales/service personnel and sometimes customers in line with global training curriculum.Develop and update training material (eg. Presentations, video, white papers) and provide local customizations.To promote and recommend the necessary training programs to help develop the skills of our personnel.Maintain our training and demo equipmentProvide prompt and expert application and product support mainly for our Industrial Division solutions (hardware and software solutions) to sales and service organizations and VARS (partners).Becoming a competent key technical advisor and product advocate for MT productsCommunicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.Understand user requirements and recommending solutions.Support in marketing activities, such as customer visits, seminars, exhibitions and in advanced product demonstrations.
2. TrainingAnalyse training gaps To promote and recommend the necessary training programs to help develop the skills of our personnel.Maintain our training and demo equipment
3. Product ManagementSupport the Strategic Product Groups (SPGs) in successfully launching and training new products to the region.Support the development of certain technical/marketing materials such as FAQ, white paper or application notes/case studies and presentation materials.Able to understand and feedback end customer’s current and future requirements and needs.Feedback competitor’s offering when encountered in the marketplace.
What You Need to Succeed
Degree/Diploma in any discipline preferably in Electrical/ Electronics/Mechanical Engineering or related fieldStrong presentation skills and trainer experience, with an influencing abilityMinimum 3 years working experience in a Technical Support, Trainer or Service Environment serving customers in the Manufacturing Industry including Food & Beverages, Chemical and PharmaceuticalFirsthand understanding and experience of technical equipment, process and automation control systems.Knowledge on MS SQL, C#, C++ with basic PC software and networking troubleshooting skills is an advantageKnowledge on PLC Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals) is an advantage.Knowledge on Automation and Control Instrumentation System (sensors, transmitters, weighing).Sound Technical and Business AcumenGood Interpersonal and Verbal/Written Communication in English and Mandarin (others language is an advantage)Flexibility and Willingness to Interact with International ContactsCustomer Oriented and Quality FocusContinuous Improvement to Learn and EducateInnovative and AnalyticalTeamworkResults Focus/OrientedCan Work Independently and ProactiveProject and time management SkillsWilling to travel (Asia and Internationally)Valid driving licenseOur Offer to YouPermanent employment basis; conditions are based on the contract of employment1.5 months contractual bonusMedical care with dental entitlements, that covers your spouse & childrenLife insurance coverageAccessible to public transportDiversified, flexible and fun working cultureAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.