**560928 Regional Order Fulfillment Manager** Lead regional order management and backorder processes to ensure timely delivery of service parts that keep healthcare equipment running—supporting patients, clinicians, and engineers every day. **Your role:** + Join the Regional Service Parts Fulfillment team within the Service Parts Supply Chain (SPS) organization, serving as the point of contact for regional order fulfillment performance. + Own the order management and backorder processes for your region, including daily oversight, communication to field service, and escalation management on delays. + Lead root cause analysis for order delays and drive improvement initiatives to enhance fulfillment processes and meet customer SLAs. + Define and monitor adherence to regional ASAP processes, holding the Accenture ASAP team accountable for KPI delivery (e.g., ETA accuracy, response time). + Translate regional requirements into SPS order fulfillment processes, collaborating with the global SPS community to ensure alignment and execution. **You're the right fit if:** + You’ve acquired 5+ years of experience in order management or supply chain operations, ideally in the medical device or healthcare industry. + Your skills include ERP systems (such as SAP), advanced Excel, and familiarity with regulated product order fulfillment requirements (traceability, documentation, serialized/lot-controlled inventory). Experience with SMAX and LEAN deployment is a plus. + You have a Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. + You’re fluent in English, and fluency in Spanish and/or Portuguese is a plus to support communication with stakeholders in multiple regions & You bring strong interpersonal and communication skills, a high sense of urgency, and the ability to manage time-sensitive, patient-impacting shipments in a regulated environment. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. **About Philips:** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. + **Learn more about** **our business** **.** + **Discover** **our rich and exciting history.** + **Learn more about** **our purpose.** + **Learn more about** **our culture.** **Philips Transparency Details** The pay range for this position in Nashville, TN is $84,000 to $134,400 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Nashville, TN **.** It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran