Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the role.

Product Discovery & Promotion (PDP) sits at the heart of the Choosing experience for every Netflix member. From Metadata & Tagging, Creative Strategy & Craft, through to Production, Globalization and Launch, this team touches every title that our members see on the Netflix platform. PDP Operations drives excellence in every launch such that we can work smarter, increase efficiency and, most importantly, increase joy for our members on the Netflix platform.

The Regional Operations Lead - Launch (LatAm) will identify opportunities to implement launch-related operational solutions across LatAm, with an eye to scale. You will act as a conduit between the Global PDP Ops organization and the local PDP team (e.g. Launch Management) on global-to-local and local-to-global initiatives, by combining global operational best practices with an understanding of local business nuance, thereby supporting scale and quality. 

This role is open to everyone internally who has experience working on programs and workflows, and has a deep understanding of the Netflix product experience / launch levers. This role will be based in Mexico City and will report to the Head of Regional Operations.

In this role, you will:

Launch Operational Health: Monitor / advance the launch operational health of LatAm, including trend analysis, insight gathering, validation and solutioning around operational metrics

Regional Operational Expertise: Act as the LatAm expert in launch-related operational best practices; this includes onboarding new Launch Managers to functional best practices, rolling out new launch workflows to the region and sharing updates to existing workflows.

Problem Solving: Problem solve opportunities and challenges related to regional or title launch ops health, connecting dots / spotting patterns, and collaborating with local and global counterparts to execute, enhance and adapt

Launch Innovation: Partner on rolling out operational runbooks associated with innovative product experiences to drive adoption

Title level support: Provide ad-hoc urgent title-level launch operational support to local teams (when required), e.g. title-level incident management support and bespoke setup advice, identifying patterns and opportunities to build more holistic long-term solutions.

Community management: Contribute to building the Regional Operations community, focusing on connecting Launch Management in-region with Global PDP Operations

The ideal candidate has:

Strong operational rigour and workflow management experience, as this person will be the ‘advocate’ for launch-related operational requirements, needs, and nuances

A bias to action, and the ability to review, streamline and prioritize efforts in line with expected impact 

Exceptional communication skills with the ability to inspire, influence and present to diverse global audiences

A strong track record of being a collaborative thought partner and trusted resource for key stakeholders across product and tech

Strong analytical and critical thinking skills - questioning assumptions, identifying problem statements with data, breaking down, mapping and determining optimizations 

English proficiency (mandatory); knowledge of Spanish or Portuguese (advantageous)

The ability to exemplify the Netflix culture and values

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.