JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we believe that the human experience is at the heart of a successful workplace. As the Human Experience Mobilization Lead APAC, you will have the opportunity to shape the future of work in partnership with our clients across the region. Join us in our mission to transform workspaces and unleash the full potential of employees.

Position Summary:

The Human Experience Mobilization Lead for the platform is responsible for activating the established community to support dedicated experience leads through the global program. The role involves representing the JLL Experience brand internally and externally for new and existing business, leading and supporting experience mobilisation projects and working closely with account leadership to understand the goals, objectives and focus areas for Experience Services on accounts.

Key Responsibilities:

Lead and support experience mobilization projects across multiple locations in the SEA region, ensuring timely delivery and successful implementation of initiatives.Mobilize and activate the established community to support the dedicated experience leads through the Global program, fostering collaboration and knowledge sharing.Support the operational implementation of experience focused services on the account, working with account leadership in developing programs, tools and processes.Collaborate with the business development team to provide expertise and insights on experiences during the preparation and response to new bids, ensuring alignment with client requirements.Develop the SEA platform for in-house Experience functions, such as Ambassadors, community hosts, and guest services staff. Conduct regular community meetings, provide information and surveys, and implement marketing strategies to strengthen the platform.Identify and cultivate on-account champions who can take on stretch assignments and play a key role in driving exceptional experiences.Collaborate with internal teams and clients to support experience technology initiatives on accounts.Promote the use of SharePoint as a collaborative tool, help solve common problems, share best practices, and assist in the organized collection of data to drive continuous improvement.Assist in rolling out in-house experience programs across the account, such as Experience Pitstop and other tailored initiatives, ensuring smooth implementation and adoption.Stay up to date with industry trends and best practices related to workplace experience, employee engagement, and well-being, and share insights with clients and internal teams to drive innovation.Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.Work collaboratively with other Experience Mobilization Leads to roll out standardized programs, ensuring a global approach to requests.  Perform additional job duties, as requested.

Qualifications

Bachelor’s degree8 years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred.Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment.Track record of initiative, integrity, and good judgement.Ability to gather data, assess situations and quickly develop solutions.Highly collaborative with strong interpersonal skills/Excellent verbal and written communication skills with the ability to communicate professionally.Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.