PS Salon & Spa 

With 1500+locations in 36 states and 2000+employees-hiring 25 a week, PS Salon & Spa is the premiere and largest Senior Living Salon Operator in the Country. 

At PS Salon & Spa, beauty is only the beginning. We bring dignity, connection, and joy to every salon experience  and at the heart of it all is The PS Way: our commitment to consistent, elevated service for every client, every time. 

As a Regional Leader of Operations, you will lead a multi-site salon region with purpose, compassion, and precision. This is a strategic, people-centered role focused on one core goal: building better. 

Better client counts  Better retention  Better capture rates  Better leadership at every level 

You’ll grow business performance through hands-on coaching, leadership development, and a deep commitment to The PS Way. You’ll empower teams, nurture community partnerships, and ensure our standards are upheld with care and consistency all while modeling the PS values of People, Empathy, and Respect. 

Your Mission 

You will be accountable for the full operational performance of your assigned region, including: 

Increasing client participation and capture rates and increase salon revenue   Enhancing retention and service consistency through The PS Way  Developing high-performing, values-aligned leadership  Strengthening trust and communication with our community partners  Managing P&L performance and salon-level operational excellence 

Core Responsibilities 

Client Growth and Retention 

You will lead with intention to ensure every salon delivers excellent service, maximizes reach, and builds loyalty. 

Embed The PS Way as the non-negotiable service standard across every salon  Coach leaders and PS Pros to deliver consistent, high-touch client experiences with strong rebooking outcomes  Guide schedule optimization to meet demand and increase availability for eligible residents  Use reporting and observations to identify opportunities to grow client count and improve visit frequency  Model the mindset that retention is not accidental, it is earned through service, connection, and trust rooted in empathy and care 

Team Development and Leadership 

Your region’s results are driven by the quality of its people. You will be a consistent, visible, and inspiring leader to those who lead others. 

Recruit, train, and develop Associate District Leaders to PS standards  Conduct regular field visits, up to four days per week  to offer in-person coaching, recognition, and accountability  Build leadership pipelines by preparing current leaders for future growth  Foster a culture of performance, communication, and respect that keeps great talent engaged  Set expectations, measure performance, and provide direct feedback that drives continuous improvement  Ensure all team interactions are guided by our core values with people first, empathy always, and respect at the foundation of every conversation 

Operational Excellence and Financial Performance 

You’ll manage your region like a business owner, balancing operational detail with big-picture results. 

Own full P&L accountability for your region  Train Associate District Leaders to understand and act on salon data that supports service quality and business performance  Ensure every salon meets licensing, cleanliness, safety, and operational standards  Lead new salon openings and closures with confidence, clarity, and coordination  Monitor compliance with company policies and state regulations while maintaining a respectful and encouraging presence in every community 

Community Partnership Engagement 

We don’t serve in a vacuum we serve in communities. Your leadership will enhance our relationships with the people who trust us to care for their residents. 

Build genuine, proactive relationships with community partners and executive directors  Communicate clearly, follow through consistently, and serve as the face of PS within each community  Address partner concerns with professionalism, speed, and a solution-focused approach  Align services and staffing with the unique culture and needs of each community  Represent PS with empathy and accountability, reinforcing our values through every touchpoint 

Champion of The PS Way 

The PS Way is our service foundation — a simple, powerful framework that ensures each client feels seen, valued, and cared for. 

Prepare: Ensure every PS Pro is ready for the guest, the service, and the moment  Serve: Execute the service with consistency, warmth, and professionalism  Acknowledge: Recognize each guest with genuine connection and gratitude 

 

You will train, coach, and lead your teams to deliver on each step of The PS Way because client satisfaction is not a target, it’s a promise grounded in empathy and delivered with respect 

What We’re Looking For 

Qualifications 

Proven multi-unit service leadership experience  5+ years of field-based operational leadership in salon service or retail industries  Strong business and financial acumen (sales reporting, scheduling, P&L management)  Excellent written and verbal communication  Valid driver’s license and ability to travel frequently, including overnight stays  Strong computer skills, including Microsoft Office and digital operations tools 

 

You Are a Fit If You: 

Lead with empathy, clarity, and accountability  Are passionate about growing teams and growing business  Know how to drive results without compromising service or values  Are comfortable leading change in a fast-moving environment  Understand that client loyalty comes from connection and consistency  Want to build something meaningful and lasting 

 

Why PS Salon & Spa? 

At PS, we elevate salon services in senior living communities and we do it with purpose. You’ll be part of a mission-driven company that lives by its values: People, Empathy, and Respect. Our teams are collaborative, forward-thinking, and proud of the difference we make. 

We offer competitive compensation, bonus potential, ongoing development, and a culture that honors both performance and people. 

Lead with purpose. Serve with care. Grow with PS. 

 

Additional Job Information     

Full Life, Health, Vision, Dental paid 50-65% of the company 

401k

10 paid Holidays 

Paid Time Off 

Travel 50-75%

This position will support multiple states, multiple upscale senior living communities throughout PA, NJ

Additional Job Information     

Full Life, Health, Vision, Dental paid 50-65% of the company 

401k

10 paid Holidays 

Paid Time Off 

Travel 50-75%

This position will support multiple states, multiple upscale senior living communities throughout PA, NJ

Equal Opportunity Employer, including disabled and veterans. View Company Information

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