Regional Manager

Job Duties

Develop, implement and execute business plans to ensure achievement of all regional goals including Insurance, Travel, Membership and business quality goals. Define and prioritize specific targets and objectives for each Branch Business Manager (BBM) and assist them in tailoring their activities to successfully meet or exceed goals.Coach and develop BBMs in leadership and management skills. Effectively communicate rationale behind strategies, explain directives and define operational / administrative policies accurately and clearly. Enforce performance management standard among BBMs.Ensure employee development is achieved through coaching, monitoring and training conducted by BBMS. Ensure management staff remains current with any changes in policy or procedure. Oversee that management is conducting individual and group meetings, encouraging employees to support culture and values, embrace changes, as well as to foster discussion on current policies, procedures, objectives and goals. Create an operating environment conducive to high employee satisfaction, employee development/growth and retention.Develop and implement recruiting and succession plans to ensure key positions are staffed with talented individuals as vacancies occur. Direct Branch Business Managers in appropriate staffing levels, position types and administration of compensation to ensure compliance with Club and legal requirements. Set appropriate compensation levels for staff, as well as develop and implement innovative Rewards and Recognition programs.Attend statewide Senior Leadership Meetings to provide status on regional results, challenges, best practices and business plans, as well as receive updates on statewide initiatives. Conduct group meetings with BBM Team to share best practices, discuss challenges, review standings and results, communicate organizational or procedural changes, solicit feedback, and provide coaching & training.Work is performed with only minimal guidance and requires extensive knowledge in established Branch Office practices, techniques and methods. Work regularly requires the exercise of significant discretion and complex decision-making using independent judgment in areas such as:
• Think strategically and assume responsibility for results. Empower subordinate staff to act, contribute managerial resources and coordinate work efforts to achieve goals.
• Proactively develop strategic initiatives to address operational areas of opportunity, influencing direction and support required to achieve targets and goals.
• Determines staffing levels required to achieve sales and service goals and member satisfaction, while meeting productivity goals and budget targets. Oversees staffing needs and turnover through effective recruiting, hiring, and training.
• Determines suitability of applicants for promotion to manager or supervisor. Provides an environment to employees that best prepares them for future growth opportunities within the organization.

Qualifications

Bachelors Equivalent combination of education and experience Preferred10+ years Progressive experience in Branch Operations or Sales. Required7-9 years Management/Supervisory PreferredAdvanced leadership/managerial skillsProven ability to achieve high sales, service and quality results simultaneouslyProven effectiveness to negotiate and resolve complaints on an escalated levelCurrent knowledge of Human Resources practices (wage and hour, labor law, etc.) requiredAdvanced organization skillsAdvanced communication skills, both written and oral, as well as the ability to speak before large audiences.Advanced knowledge of company-approved sales approachAdvanced knowledge of Microsoft Office software including, Word, Excel, and PowerPointDemonstrated ability to prioritize tasks and assignmentsProficiency in all technology utilized by Alabama BranchesAdvanced knowledge of Internal Compliance standardsMust be able to manage multiple projects/tasks with short deadlines and demonstrate success in a fast paced, challenging, team-oriented environmentValid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State RequiredACE Senior Leadership Program with Rady School of Management - UC San Diego PreferredProperty and Casualty Insurance License, valid in selling state - Issued by State Required

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer