The Hiller Companies, LLC has an immediate opening for East Coast Regional Manager, Shared Branch Services. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Regional Manager of Shared Branch Services plays a crucial role in overseeing and managing the daily operations of shared branch services within their assigned region. This position ensures operational efficiencies for functions identified under shared branch services and provides exceptional customer service to the branch(es) in which they support. The Regional Manager will also supervise a team of employees, maintain compliance with relevant standard operating procedures, and drive shared branch services' growth and success.
Key Responsibilities:
Develop and implement strategic initiatives to streamline shared services operations, aligning with corporate goals and regional objectives. Provide leadership and guidance to a team of employees, fostering a culture of collaboration, accountability, and continuous improvement. Optimize shared service processes and workflows to enhance efficiency, reduce costs, and improve service delivery timelines. Monitor key performance indicators (KPIs) and metrics to measure performance and identify areas for improvement. Ensure consistent delivery of shared services across departments and locations, promoting standardization and best practices. Collaborate with stakeholders to integrate new services and technologies into existing operations, ensuring seamless transitions and minimal disruption. Implement risk management protocols to safeguard operations and mitigate potential risks related to shared service functions. Ensure compliance with relevant industry regulations, company policies, and procedures. Serve as a primary point of contact for senior management and key stakeholders, providing regular updates on shared service performance, initiatives, and challenges. Foster positive relationships with internal departments, promoting collaboration and effective communication channels.
Travel & Location Information: This position provides support to the East Coast divisions within the Shared Branch Services team. Travel requirements are flexible and mission-driven, including support for new acquisitions, training and workforce development initiatives, and other strategic business objectives.