Job Title: Regional Learning Delivery Manager

Job Location: Hyderabad

 

Strengthen my ability to work and lead across functions by leading a cross-functional project within the perimeter of the Learning organization at Sanofi

 

Mission statements

Implement and manage the regional learning ILT/VILT* delivery processes according to the new Learning Delivery Core Model and support the learning logistics administration

 *Instructor Led training / Virtual Instructor Led training

 

Duties & Responsibilities

Scope of work applies to all the assigned country & learning institutes.

Learning Delivery effectiveness

Prepare program delivery calendaring in partnership with Learning Business Partner.

Supports Learning Delivery and Operations manager in planning course schedules and resources.

Lead and manage the end-to-end program deployment activities which includes VILT & ILT sessions schedule and logistics (remote or on-site) which includes supervising NIIT for the following activities:

Learning administration,Workshop logisticsInitiate iLearn Session creation request,Ensure timely mailing of all workshop related communication and any supporting document for visa, contract order to pay, etc).

Develop program delivery calendaring in partnership with Learning Business Partner.

Lead and manage the end-to-end program deployment activities which includes VILT & ILT sessions schedule and logistics (remote or on-site) which includes supervising NIIT for the following activities:

Support new or redesigned learning program landing and pilot sessions deployment.

Program delivery and local systems administration approval (eBuy, eVMF, service contract, tax, shipment, etc).

Partner with Learning Business Partner to understand program session details.

Support new or redesigned learning program landing and pilot sessions deployment.

Provide delivery consultation to program owners on new or redesigned program landing and pilot session on the design impacts deployment coordination & iLearn Session setting.

Manage learning process outsourcing vendors & remote/virtual extended learning coordinators.

Manage tier 1 & 2 operational issues, map out short to long term solutions to address the gaps for continuous delivery process improvement. Process harmonization towards global standards.

Data management with predefined data reporting

Local agreed reporting to fulfil mandatory requirements & standard reporting.

Handle audit enquiries on delivery aspects. Partner with learning process outsourcing vendors to provide of learning data for audit exercise.

Learning Delivery Transformation

Support integration plan to transition all the learning institute towards the Learning Delivery Management Target Operating Model for the assigned country/region.

Harmonize program delivery for pilot country in phases to align with global framework whenever possible.

Partner with learning process outsourcing vendor on transition journey (eg. scope of work, outsourcing resource management, process mapping, service delivery management system, etc).

Provide delivery consultation to identified pilot country or learning institutes partners on new operating model leveraging global framework.

Knowledge, Skills & Abilities

Effective written and verbal English

Experience and knowledge in sessions management, learning systems and continuous improvement

Effective stakeholder management and interpersonal communications

Analytical thinking and problem-solving skills

Results and detail orientation via proven project management and execution

Ability to work and collaborate in a matrix, international, virtual and diverse environment with different time zones

Genuine interest in learning deployment and quality improvement

Some experience in managing project with intact team or outsourced resource is a plus point

Mobile to travel to various sites whenever required

Education:

Bachelor’s degree. Preferably in Human Resources, Psychology or Business Administration or equivalent.

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