Regional IT Lead (Client Facing), APAC Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Client-Focused & Pre-Sales Activities + Represent CTS in client-facing discussions, both technical and strategic, acting as a trusted advisor. + Support technology pre-sales efforts including RFP responses, solution design, and platform demonstrations. + Platform & Operational Leadership + Lead operational support and delivery for PathWise® clients globally. + Manage client production runs, systems availability, performance, and incident response. + Oversee cloud (AWS/Azure), Linux/Windows systems administration, and on-premise/hybrid deployments. + Drive continuous improvement across compute infrastructure, security, disaster recovery, and performance. + Program & Delivery Management + Manage complex multi-client delivery programs and service contracts. + Ensure delivery timelines, scope, dependencies, and risk are effectively managed. + Track and report on product issues, schedules, and deliverables. + Security & Compliance + Support Aon’s annual security audits, including SOC 1, SOC 2, and ISO 27001. + Drive compliance with security standards, internal policies, and CTS environment controls. + Partner with Aon’s security teams and strategic vendors (“strategic defenders”) to maintain a robust security posture. + Stakeholder Engagement & Product Oversight + Work closely with senior leadership, product management, consulting, client success, and sales. + Support pre-sales and marketing activities, including demos and RFP responses. + Act as a voice of the client within CTS, ensuring needs are met and communicated clearly. + Promote Aon’s 3x3 model and ensure alignment with broader business objectives. + Technical Leadership & Team Management + Work with cross-functional teams responsible for installation, server builds, storage, network, directory services, and cloud infrastructure. + Ensure environment readiness, continuous monitoring, and issue resolution. + Mentor and guide team members in delivery excellence and professional development. + Work closely with sales, consulting, and product teams to translate client needs into technical delivery strategies. + Ensure seamless transitions from pre-sales engagement to operational delivery. + Maintain a deep understanding of client objectives to proactively find opportunities for enhancement or expansion. + Act as a key point of contact for senior stakeholders during onboarding, critical issues, and ongoing strategic reviews. + Promote client satisfaction and retention through clear communication, consistent performance, and value delivery. Skills and experience that will lead to success + Proven experience (10+ years) in technical program management, infrastructure, or platform support. + Strong background in systems administration (Linux/Windows), cloud technologies (AWS, Azure), and high-performance computing. + Deep understanding of security frameworks and audit processes (SOC, ISO). + Experience supporting actuarial, risk, or capital modeling systems is a significant advantage. + Excellent organisational, communication, and stakeholder engagement skills. + Experience with professional services, product delivery, or running long-term client contracts. + Degree in Computer Science, Engineering, Actuarial Science, or a related field. + Project Management certifications (PMP, PRINCE2) or Agile delivery frameworks. + Cloud certifications (AWS, Azure) and/or security certifications (CISSP, ISO lead auditor). How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-HT1 2560719 Regional IT Lead (Client Facing), APAC Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Client-Focused & Pre-Sales Activities + Represent CTS in client-facing discussions, both technical and strategic, acting as a trusted advisor. + Support technology pre-sales efforts including RFP responses, solution design, and platform demonstrations. + Platform & Operational Leadership + Lead operational support and delivery for PathWise® clients globally. + Manage client production runs, systems availability, performance, and incident response. + Oversee cloud (AWS/Azure), Linux/Windows systems administration, and on-premise/hybrid deployments. + Drive continuous improvement across compute infrastructure, security, disaster recovery, and performance. + Program & Delivery Management + Manage complex multi-client delivery programs and service contracts. + Ensure delivery timelines, scope, dependencies, and risk are effectively managed. + Track and report on product issues, schedules, and deliverables. + Security & Compliance + Support Aon’s annual security audits, including SOC 1, SOC 2, and ISO 27001. + Drive compliance with security standards, internal policies, and CTS environment controls. + Partner with Aon’s security teams and strategic vendors (“strategic defenders”) to maintain a robust security posture. + Stakeholder Engagement & Product Oversight + Work closely with senior leadership, product management, consulting, client success, and sales. + Support pre-sales and marketing activities, including demos and RFP responses. + Act as a voice of the client within CTS, ensuring needs are met and communicated clearly. + Promote Aon’s 3x3 model and ensure alignment with broader business objectives. + Technical Leadership & Team Management + Work with cross-functional teams responsible for installation, server builds, storage, network, directory services, and cloud infrastructure. + Ensure environment readiness, continuous monitoring, and issue resolution. + Mentor and guide team members in delivery excellence and professional development. + Work closely with sales, consulting, and product teams to translate client needs into technical delivery strategies. + Ensure seamless transitions from pre-sales engagement to operational delivery. + Maintain a deep understanding of client objectives to proactively find opportunities for enhancement or expansion. + Act as a key point of contact for senior stakeholders during onboarding, critical issues, and ongoing strategic reviews. + Promote client satisfaction and retention through clear communication, consistent performance, and value delivery. Skills and experience that will lead to success + Proven experience (10+ years) in technical program management, infrastructure, or platform support. + Strong background in systems administration (Linux/Windows), cloud technologies (AWS, Azure), and high-performance computing. + Deep understanding of security frameworks and audit processes (SOC, ISO). + Experience supporting actuarial, risk, or capital modeling systems is a significant advantage. + Excellent organisational, communication, and stakeholder engagement skills. + Experience with professional services, product delivery, or running long-term client contracts. + Degree in Computer Science, Engineering, Actuarial Science, or a related field. + Project Management certifications (PMP, PRINCE2) or Agile delivery frameworks. + Cloud certifications (AWS, Azure) and/or security certifications (CISSP, ISO lead auditor). How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-HT1