JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This position requires an individual with a passion for customer satisfaction, where no detail is too small in order to maintain all Client facilities at the highest standard; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership and all associated service providers.

The individual we are seeking will be play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience.  The role will manage and coordinate account related deliverables and responds to client satisfaction concerns.  Supervise reception staff to ensure consistent Service delivery and maintain all facilities and grounds in alignment with the client’s global standards, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service. 

Work collaboratively within the facility team to deliver integrated facility management services across all business linesManage, supports, and provides guidance to an existing facility support teams.Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growthAssure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.Support the Account Director in the implementation of short and long-term projects/initiatives for the client.Manage the day to day facility Services in the France officeRemote Manage remaining Sites across his PortfolioAssist in the development and implementation of the annual management plan within the area.Accomplish key performance indicators as identified by the account lead and/or client leadership.Participate in the monthly/quarterly/annual reporting appropriate for the client.Maximize utilization of suppliers, preferred vendors/contractors.Ensure compliance with JLL minimum audit standards and client’s standard processes.Must be able to work irregular hours and/or weekendsWillingness to travel for site visits or as needed; to include some overnight travel within assigned region.All other duties and tasks assigned.

Critical competencies for success –

Experience managing and supporting high profile facilities to include commercial buildings, warehouses and manufacturing.Bachelor’s degree or equivalent work experience in Facilities or Property Management.8+ years of experience in facilities or property management with a third-party provider, corporation or as a consultantKnowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systemsFleunt French speaker with solid knowledge of EnglishSupervise vendor performance during normal and off hours, including weekends, when necessaryStrong Accounting and budgeting/forecasting experienceStrong organizational and management capabilitiesExcellent communication and interpersonal skillsAbility to forge and maintain robust working relationships

Location:

On-site –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.