Job Location

Retail Headquarters

Job Summary:

The successful Regional Director, Retail Operations will be a highly energetic, positive leader that brings a blend of strategic leadership, hands on support, and active participation in problem solving to achieve goals. Responsible for 300-400 employees across multiple locations with direct reports at the store manager level, all aspects of the territory donated goods and sales growth, cultivation of a support and development environment, execution of consistent operational standards for all stores and eCommerce, and ensuring all team members have the supervision, training and tools needed to safely meet operational and personal goals.

The Regional Director of Retail Operations will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

Hires, manages, motivates, coaches, develops, and empowers a team to maximize their skills and results through daily operational excellence.Builds a culture of accountability.Provides direct mentorship and support to team members and leadership.Monitors business goals and outputs to ensure assigned business units are meeting or exceeding expectations.Analyzes financial statements and reviews them with assigned store locations.Partners with HR and the Training and Development department to ensure leadership and team member growth while building bench strength for future opportunities.Assists in developing annual budgets and manages operations to meet or exceed financial goals.Leads departments to achieve production targets and maintain strong expense-to-revenue ratios across stores, outlets, and e-commerce.Supervises and develops team members to meet strategic goals and drive growth.Establishes, communicates, and implements operational policies, performance standards, and security measures to ensure consistency and effectiveness.Participates in departmental and cross functional project teams.Ensures compliance with all Goodwill policies and procedures and safety regulations.Oversees continuous improvement process efforts to support operational success.Participates in professional development and networking events.Performs other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

Bachelor's degree in business, operations, or marketing or 5-7+ years of multi-unit retail leadership experience.Extensive experience as a district leader, working experience with people who have disabilities, and previous thrift experience preferred.

A combination of education and experience may be substituted for preferred education.

Experience

5+ years in directing retail store operations, logistics and multi-unit operations.Proven business management and organizational skills as well as ability to drive accountability through metrics and measurements.Connection and commitment to Goodwill's mission and mission integration.Ability to think strategically and coach others to do so. History of leading successful change and adoption across diverse environment.Strong at multitasking, prioritizing and delegating accomplished at developing teams, culture and enabling learning at every level of the organization.Valid driver's license required.

Knowledge and Skills

Critical thinking skills and a proactive approach to problem solving.Ability to manage labor, productivity and profitability to deliver consistent goals.Able to learn new processes, systems, and/or software quickly, and possess strong organizational skills.Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.Strong attention to detail, and the ability to prioritize and organize work.Ability to thrive in fast-paced, deadline driven work environment.Proven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across all locations within your territory.Proficiency in Microsoft Office or Google Suite products (i.e. Word, Excel, PowerPoint).Ability to work independently with minimal supervision.Demonstrate proven analytical and tactical execution in high volume retail stores.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Familiarity with retail environments, nonprofit organizations, or mission-driven operational skills.Strong communication and organization skills.Retail or leadership certifications are a plus.Experience in customer service is strongly preferred.