DUTIES AND KEY RESPONSIBILITIES:

Champion and support execution of all approved company programming and resident engagement programs. Seek out, research and/or develop and present potential new programs or vendors that will help fulfill the goal of purposefully engaging the organization’s residents holistically (physically, educationally, spiritually, socio-emotionally, etc.) across all departments and programs. (including Assisted Living, Reflections, Inspirations, and Independent Living) Work with the VP of Resident Experience to identify strengths, opportunities, and strategies in each region in regard to programs in all departments, including memory care programming. Metrics and KPIs to be considered include programmatic participation rates, occupancy, quality assurance programs, team member and resident engagement and satisfaction surveys, and all other company systems. Work with Corporate Director of Program Innovation and Engagement and other leadership to develop/implement new systems and metric-measurement processes where needed. Support creation of/updates to and delivery of director and coordinator level orientation training as it relates to person-centered engagement and programming, either in person or virtually; this may include supporting Senior Lifestyle Directors with this, 1:1 onboarding or orientation meetings (in person or virtually) with new Lifestyle Directors, Director of Reflections, Lifestyle Coordinators, and/or Executive Directors/General Managers. Lead or assist with any higher-level post-orientation training further related to resident engagement and programming. Place emphasis on verbal and nonverbal communication techniques that meet the residents on a more emotional level and support team members in doing so as related to programming and resident engagement. Support and guide Senior Lifestyle Directors in their role in onboarding and supporting new Lifestyle Directors or existing Lifestyle Directors in need of specialized support Work with Directors of Reflections to develop their skillset in creating engaging and purposeful days for their residents and leading their teams to do so in coordination with the Lifestyle Directors. Develop high-potential Lifestyle Directors to become training leaders and mentors for their peers and help build peer networks. Facilitate scheduled Teams calls and support cluster/regional meetings with both Lifestyle and Reflections Directors to support existing initiatives or roll-out new initiatives; lead train-the-trainer programs related to program across all departments. Interview final Lifestyle Director candidates who have already completed all other steps of the interview process (Executive Director/General Manager and regional team). Conduct strategic site visits for key/focus communities. Communicate any necessary follow-up measures for/to community, regional and Corporate/VP teams. Partner with regional team as needed to support reviewing programming budgets and assist with action plans or performance improvement plans. Partner with regional team as needed to support resident-focused SBAR calls or specific programmatic intervention needs. Review, as necessary or as requested by Corporate Director, community calendars and all LifeLoop and/or Illustratus functionality, and support implementing re-training and adjustments where needed. Establish and maintain relationships and collaboration with Regional Directors of Healthcare, Regional Directors of Dining Services, and Regional VPs of Operations to support program delivery in all communities and departments. Support new community opening teams at specified T-minus times and provide the knowledge for the establishment, set up, and methodologies to sell and deliver the company’s recreation programs across all departments. Stay abreast of professional developments in the field. Perform all other duties as assigned by VP of Resident Experience, or COO.

 

QUALIFICATIONS:

License or specialized certifications in field(s) of Activities, Programming, or Memory Care, or college degree. Specific experience or certification in Memory Care engagement and support preferred. Minimum of five (5) years’ experience in Assisted Living operations Demonstrated experience in programming, initiatives, and leadership. Five (5) years supervisory and management experience including hiring, coaching, performance management, daily operations and budgeting supervision, discipline and counseling. Ability to handle multiple priorities. Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests. Possess excellent written and verbal skills for effective communication and the ability to create and facilitate group presentations of various sizes and audience types, including to downstream, upstream, and external audiences.