Together for a cleaner, healthier world.

Our Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally. Governments and consumers are increasingly concerned about air quality, with regulations and legislation tightening.  Our Clean Air sector helps meet these challenges, helping to effectively and efficiently reduce emissions from vehicles and other sources.  As a supplier of one third of catalysts into the automotive industry globally, we are playing our part in creating a future for tomorrow.

The Regional Customer Service Manager is a critical linkage point between external and internal customers, enabling JM’s strategy of Focus, Simplify and Execute.The position is responsible for leading, training and developing a customer service team across a number of international sites. The Customer Service function is responsible for a wide range of customer facing activities including; validating short term customer requirements, supporting demand planning for S&OE and S&OP, order promising, Price Administration and Invoicing.

Your responsibilities:Manage, develop and train Customer Service Representatives to ensure the highest level of customer support, including, but not limited to, demand management, price administration and billings being processed both timely and accurately.Escalating Canner schedule volatility to all internal/external stakeholder while interacting closely with Sales Operations and Supply Chain.Provide support for all samples, internal/external customer accounts, and financial reporting.Ability to effectively troubleshoot transactional errors in JDE and SAP.Oversee and manage SAP customer service work processes for Clean Air and recommend methods for incorporating improved or new systems.Oversee and monitor integrity of all customer precious metal accounts and ensure accuracy in metal transactions and customer balances.Assist Accounting Department with Accounts Receivables application/collections as needed.Support and exemplify the Johnson Matthey values

Requirements for the role:Demonstrated experience in effective leadership, with ability to coach, develop and engage individuals and teams.  Instill a culture of accountability and effective leadership of change.Proficiency in SAPManagerial/Customer Service in manufacturing environment preferredDemonstrated ability in developing and improving work processes

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.