We are seeking a talented individual to join our MMB Corporate team at Mercer Marsh Benefits (MMB). This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.
Regional Consulting Growth Leader, UK South or North
The role will report to the MMB Corporate Growth Leader with a dotted line to the Regional Consulting Leader (RCL)
The role based in the North will be part-tme and will dual-hat with the the incumbents current role
We will count on you to:
Actively drive and support growth from our existing client portfolio, in support of MMB Corporate’s strategic and financial goals.
Co-ordination & enablement of national & regional ‘Growth Plans’ including priority campaign management.
Lead on co-ordination of Marketing, Industry Vertical & client events for the region.
Help create, foster & maintain a ‘growth culture’ across the region, enabling consulting teams and individual colleagues achieve their growth goals, protect existing revenue and generate value to clients & MMC.
Provide growth leadership, coaching and support to consultants within the region.
Embed the MPower principles within the region and support Consulting Team Leaders (CTL’s) through guidance and best practice to ensure their teams use the full range of MPower capabilities.
Embed ‘Recognising our Value’ principles across the region
Regional CEM ownership as part of client retention, identification of at-risk clients & management of re-bid protocols
Collaborate with colleagues across MMC and within MMB to bring the whole breadth and depth of MMC to clients.
Operational:
Working with the Growth Leader (GL) & (RCL’s), you will be responsible for supporting & deploying the growth strategy & tactical campaigns across the regional teams.
By creating a ‘growth culture’ within the region, you will provide guidance and support to CTL’s, helping their teams achieve deeper adoption of MPower and embedding best practice principles, leading to more consistency around the maintenance of MPower, greater accuracy of forecasting and the accurate identification, pursuit & close of MMB opportunities relevant to our market segment.
Work with CTL’s to provide growth coaching & guidance to new joiners/under performers within the region.
Working with GL & RCL(s) you will co-ordinate and drive Marketing & Client events (including Industry Vertical) within the region to ensure clients receive the best of MMB & MMC thought leadership, designed to develop additional client value and growth.
Working with RCL’s, you will take the lead on the regional CEM programme, coordinating feedback on client experience and insights.
Working with GL & RCL’s, support the roll out of ‘Recognising our Value’ principles across the region, provide guidance & coaching to teams & individuals.
Ensure that MMB have a head start in the event of a Re-Bid by introducing consistent and impactful re-bid protocols across the region, including the Re- bid alert, ‘go/ no go’ and ‘win/ loss debrief.’
Take the lead on preparation for all priority re-bid pitches and ensure that the re-bid proposal has a compelling proposition, recognises our value, and presents the right style and content.
Where UK has significant headcount/revenue – support global colleagues on GBM re-bid activity through pro-active engagement and sharing of UK activities to strengthen the re-bid.
Function as a project manager or directly support the project management of the pitch.
Where necessary coach the presentation team, with support and peer review by the GL.
Work collaboratively with other sales and consulting colleagues to ensure the client receives the best from MMB.
Work with the GL, Marketing and supporting growth colleagues (Business Development Analysts & Sales Graduates) to identify and develop sales and marketing initiatives.
Drive development of any local/market sales and marketing plan in conjunction with the local market leader and be the pivotal supporter of the local group.
Work with the Business Development Analyst to support MPower data insights analysis for the region.
Participate in wider MMC Growth collaboration internal forums.
Maintain required industry and technical knowledge.
Compliance with Mercer and MMB systems
Compliance with sales process and robust use of the MPower and sales effectiveness tools (mandatory).
Clients
Work with RCL’s & Client Directors to identify top prospects within the regional portfolio, which can be developed for growth.
Support the development and deployment of new account plans to progress growth opportunities to wins.
Using the CEM process & regional engagement implement early identification processes of at-risk clients and support the CTL & consulting teams mitigate a Re-bid.
Re-bid activity - apply role as per operational requirements.
Ensure all clients have compliant engagement documentation, in line with agreed process.
Financials
Delivery of Regional Opp Owner Sales Target, Client Retention KPI and CEM completion + MMC collaboration
What you need to have:
Financial and Commercial acumen (including fee negotiation skills)
Related business experience of working with clients and/or leading client teams.
Achievement orientated.
Sales & coaching skills with strategic knowledge of growing client relationships to increase revenue generation.
Strong technical, market, product, and process knowledge
Ability to question and probe very effectively around technical areas.
Independent and self- motivated
Exceptional communication and influencing skills at c-suite level.
Adept at building and sustaining internal and external relationships.
Working knowledge of Microsoft Office
What makes you stand out?
Experience within the Health Benefits consulting arena
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.