Regional Claims Manager Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business. About the mahi In this role, you are responsible for leading a team, providing direction, leadership and business expertise. Your Regional Claims Management team provide expertise, support and guidance on a local, regional and national scale to ensure our clients receive consistent, transparent and reliable service. Please note – this is a 12 month fixed term contract. The key responsibilities of your role include, but are not limited to: Lead and build a high performing team of individual, building engagement and capability. Provide leadership through a clear vision and consistent direction Offer continuous learning and development initiatives, driving the best use of Aon IT, Aon processes and Best Broking Practices Provide day-to-day people management of your team ensuring, performance is managed, with clear direction and feedback, management of team resourcing i.e recruitment and leave management Provide claims support for the more technical and complex claims, ensuring client satisfaction is maintained/managed. Effectively manage escalations with all key stakeholders as required. Contribute to the development and implementation of national strategies and standards for the management of claim escalation Prepare and deliver claim reports to Regional and Branch Managers and Brokers as required. Skills and experience that will lead to success To be successful in this role you will have a strong leadership background with experience leading multi-location team members as well as proven industry knowledge. Experience in team leadership, performance reviews, training and development Strong communication skills with the ability to provide and present data for business improvements Ability to think on your feet, and be proactive in finding improvements Claims experience and knowledge How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-GM2 2560205