Regional Account Operations Senior Manager Job ID 217664 Posted 29-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Toronto - Ontario - Canada **About the Role:** As a CBRE Account Operations Sr. Manager, you will direct and oversee the maintenance management staff and safety programs for large and high-profile facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. **What You’ll Do:** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Promote organizational capabilities and identify sale opportunities to potential clients. + Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance. + Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations. + Develop operational service delivery solutions to include documented playbooks, account operations plans, etc. + Manage ongoing evaluation of utility consumption rate structures and approve cost reduction programs. + Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs. + Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client. + Oversee account regional site operations and new projects. + Identify capital improvement projects and conduct cost evaluations used in the preparation of capital budgets. + Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. + Identify and solve technical and operational problems of complexity. + Understand and recognize the broader impact across the department. + Improve and change existing methods, processes, and standards within job discipline. Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future **What You’ll Need:** + Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Expert-level logical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills and an advanced inquisitive mindset. + Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. **Equal Employment Opportunity Statement:** CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.) CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)