Regional Account Managers focus on gaining new incremental revenue through cultivating relationships with established regional customers. Regional Account Managers are expected to properly maintain customer agreements and provide a service escalation point for assigned customers.  The Regional Account Executive may also prioritize the duties of the Field Account Coordinator(s) assisting she/he in coordinating the day to day needs of the assigned customers.  Regional Account Managers are expected to hit monthly and quarterly KPI’s surrounding portfolio growth, renewals, and retention metrics. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Actively work with assigned customers towards negotiation of a NuCO2 renewal agreements on a timely basis. Collaborate with Regional Sales Managers, National Account Executives, and Territory Sales Managers on the execution of a stewardship plan for each assigned customer account. Proactively identify and resolve any issues that could compromise customer loyalty – involving data set up, invoicing and equipment service. Provide assigned customers with periodic reporting of service levels and trends to build relationships beyond that of a “fire fighter” to drive long term customer loyalty. Provide accurate and timely retention, booking, and activation forecasts on a monthly and quarterly basis. Assist in the development and implementation of the company’s national price strategy relative to assigned customer(s), which includes the development of a forecast model that will enable management to make informed decisions about pricing to maximize company operational and financial performance. Thoroughly and accurately on-board new customers according to established timelines or schedules;  including managing construction list, setting up new accounts according to schedule, work with customer / Scheduling department to resolve service issues and scheduling changes. Submit both new business and renewal contract packages according to guidelines.  Respond accurately and timely to the customer and the NuCO2 organization as subject matter experts for assigned accounts where appropriate. Act as the escalation point for any customer issues and facilitate appropriate response in a timely manner including submitting any account adjustments / changes. Keep all work orders / cases working within established guidelines. Ensure any shared documents including customer contracts and pricing documents are accurate and current. Exceed minimum requirements for customer retention, portfolio growth, and case resolution.

 

QUALIFICATIONS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Effectively write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of employees, managers and customers. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent verbal and written communication skills. Proven customer service skills. Demonstrated business development skills. Successful in prospecting new customers. Proficient computer skills.  MS office – Word, Excel, and PowerPoint.  Strong organizational skills.  Strong presentation skills.  Ability to lead and motivate other NuCO2 associates in achieving key objectives.

 

EDUCATION AND TRAINING:

Associates degree preferred; or equivalent working experience

 

EXPERIENCE:

A minimum of 3 years’ experience in exceeding plan in outside business to business sales. Proven track record of building a regional customer base. A minimum of two years’ experience as a supervisor preferred.