About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Retain existing business

\n\nBroaden customer relationships through building a common agenda & Joint Business Plans (JBPs) with a 3 year+ horizon having clear vision, joint goals and business priorities.\nBuild and orchestrate cross-functional account community\nProactively manage the renewal agenda\nDrive consistency of commercials, concept of operations and concept of systems\nResponsible for ensuring all contractual documentation\nAct as a trusted advisor to the customer\nFeed the \"Voice of the Customer\" into the account strategy setting and review process\nMobilise and support Executive Sponsor’s activities\n\n

Win new business

\n\nOwn the Account Development Plan & track its delivery\nIdentify, assess and support the pursuit and closure of additional growth and account replication opportunities\nAcceleration of new market entries by coaching local teams on replication of standards & best practices\n\n

Operational Excellence

\n\nEnsure the orchestration & alignment of operational requirements to be detailed, enabling expert resource support from Operational Excellence & IT functions\nSupport for major operational issues or escalation management Inc. compliance issues aligning resource support from x-regional key stakeholders\nHarmonization of KPIs, SOPs, work instructions, etc. across countries\n\n

Enhance margins

\n\nIncrease profitability using Pricing Excellence and value-based pricing techniques\nSupport the customer contracting process, negotiations and approvals to closure\n\n

Providing the best customer experience

\n\nDevelop and own relationships with key customer stakeholders, closely leveraging the relationship with the Executive Sponsor\nEnsure that customer experience is sustained and increased\nScheduling and facilitation of regional Quarterly Business Reviews and Annual Top 2 Top Meeting\nRegular research meetings with customer stakeholders and knowledge transfer to account team\nBe the go-to person for regional customer stakeholders for anything DSC related\nRegional review of Customer Experience Survey feedback with customer and alignment of actions\n\n

Driving innovation & continuous improvement

\n\nIdentification and replication of best practices & CI across countries\nDrive innovation agenda into assigned customer account plans and customer organization\nSet up of regional supply chain analytics dashboards and regular sharing of key observations\n\n

Account community

\n\nDevelop and manage the account community - account managers, business development and operations\nEngagement across DHL Group Divisions to ensure group wide view is maintained for customer account\nRequirements\nMinimum of 6 years in the logistics industry\nA proven track record of working in a complex regional and local (multi-country) matrix environment \nA proven track record of delivering customer growth\nExtensive knowledge of Supply Chain Operations\nHighly developed facilitation and influencing skills at all levels\nProven track record of managing complex accounts\nProcess orientated with consultative / collaborative approach\n