Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Training and Compliance Specialist will play a crucial role in ensuring the quality and compliance of services delivered through the Refugee Resettlement Program. This role is responsible for developing, implementing, and overseeing training programs for staff as well as monitoring compliance with funder requirements and program regulations and standards. This position requires a combination of exceptional interpersonal skills, attention to detail, cross-cultural communication abilities, and a strong commitment to the success of the Refugee Resettlement Program.

What you Deliver

Develop, coordinate, and facilitate training sessions for staff on cultural competency, trauma-informed care, and best practices for refugee resettlement including program policies, guidelines and grant requirements. Create and maintain training materials, handbooks, and guides to ensure consistent knowledge sharing.

Organize onboarding programs for new employees to ensure familiarity with organizational goals, compliance standards, and program requirements.

Create and maintain effective procedures for tracking department and grant-required trainings, including assessment and follow-up processes to ensure staff engagement and continuous knowledge improvement. Conduct training needs assessments and tailoring sessions to address gaps in skills or knowledge among program staff.

Develop materials for team-building activities, fostering a collaborative and supportive work environment.

Collaborate with Program Leadership in developing and implementing quality control procedures and program initiatives to ensure the effectiveness and efficiency of program services along with enhancing service for the clients.

Regularly review program’s activities, documentation, and client interactions to identify areas for improvement. Collect feedback from refugees and stakeholders to evaluate the effectiveness of cultural orientation and quality control efforts.

Collaborate with program staff to address any quality issues, implementing corrective actions as needed.

Maintain accurate and up-to-date records of training and compliance activities, ensuring documentation meets compliance with internal and external standards.

Collaborate with program leadership to evaluate the effectiveness of training programs and implement improvements based on feedback and performance data.

Contribute to the development of policies and procedures to improve program operations and client outcomes, ensuring alignment with program goals.

Perform other duties as assigned.