The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
Answer, resolve and triage inbound inquiries appropriately.
Clarify prescription orders with pharmacist and/or clinician as appropriate.
Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
Following through with claim adjudication and troubleshooting and reject codes.
Partnering with pharmacy to ensure proper in-stock of medications.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Properly discontinuing patients off service when appropriate.
Documenting work appropriately across all systems.
Manage, organize, and update relevant data using database applications.
Other duties that facilitate patient access to medications as assigned
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, implement change.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organization's value by keeping information confidential.
Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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