Primary Function/General Purpose of Position
Process all incoming and outgoing referrals, manage physician surgery schedules.
Employment Qualifications
Education: High School diploma or equivalent.
Experience: 2 years’ experience in a medical office setting required. Ability to operate office equipment to include computer, fax machine and copiers, and familiarity with practice management and EMR systems. Knowledge of medical terminology.
Essential Job Functions
Work incoming and outgoing therapy referral work queues.
Confirms upcoming appointments.
Creates interpreter requests as needed.
Obtains Precertification/ Authorization and benefits for all therapy patients.
Maintains HIPAA compliance with all communications with patients and staff
Assigns therapy appointments to the referral for accurate benefit tracking
Calls/sends My chart messaging to scheduling patients
Monitors department volume and move patients up to avoid delays in care.
Monitors cancellation List to help ensure patient compliance
Verifies insurance and ensures appointments are registered correctly.
Assists patients to go to other facilities if needed including faxing orders to other facility.
Addresses Epic messages from department scheduling pools assisting with patient access.
Manages incoming and outgoing faxes for department
Answers Therapy Department Phone Line- incoming calls and voicemail.
Works wait list for therapy department to maintain high fill rate.
Any other items related to clerical assistance in department success and patient care.
General support to clinical staff including helping maintain cleanliness in patient care area
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com