At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Referral Specialist dedicated to Physical and Occupational Therapy Departments within Bon Secours Piedmont Orthopaedics. Full time position that requires onsite daily work. Below is list of responsibilities. + Obtains and maintains Precertification/ Authorization and benefits for all therapy patients (Physical and Occupational Therapy) + Assigns therapy appointments to the referral for accurate benefit tracking + Manages Therapy referral Workqueue + Collaborates and supports therapists, front desk and medical assistants. + Discusses therapy benefits and answers questions regarding therapy coverage. + Provides patient cost estimates for therapy services + Calls and schedules patients who are in referral workqueue + Provides assistance to patients by faxing orders to other therapy locations upon request. + Manages Epic Message center and department messaging pools to assist staff and patients. + Keeps up with variety modes of communication including Outlook email and MS Teams. + Monitors Proficient/ Right Fax- sending and receiving secure information. + Manages Therapy Department Phone Line (Incoming calls) + Manage Wait list for therapy department to maintain high fill rate + Any other items related to assistance in department + Maintains patient privacy and adheres to BSMH code of conduct. **Employment Qualifications** **Education:** High School diploma or equivalent. **Experience:** 2 years’ experience in a medical office setting required. Ability to operate office equipment to include computer, fax machine and copiers, and familiarity with practice management and EMR systems(EPIC preferred). Knowledge of medical terminology. Requires strong computer skills, ability to multi-task and good understanding of medical insurance coverage/benefits and authorizations. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com