**UPMC Home Health is hiring a full-time Referral Coordinator for our team working Monday-Friday from 8:00 AM-4:30 PM. This position will be fully remote following a REQUIRED in-person orientation period in Seven Fields, PA. This position does not currently have weekend shifts but may change in the future.** **Responsibilities:** + Manage incoming calls to the intake department and effectively problem-solve, transfer, or coordinate timely as appropriate. + Manage multiple referral inquiries across interaction types, including telephonic, fax, electronic health records, online, and email. + Leverage multiple systems to handle inquiries for home-based service types to meet patient and department needs. + Follow up on and document interactions with referral sources and prospective patients. + Conduct outbound follow-up calls in accordance with departmental initiatives. + Provide exemplary customer service by being proactive and responsive to all customer requests. + Understand, coordinate, and effectively communicate information regarding referrals across multiple business areas. + High school graduate required. + Minimum of 2 years of customer service and/or call center experience preferred. + Knowledge of Home Health and/or Hospice preferred. + Excellent written and verbal communication skills. + Proficiency in typing is required. + Ability to make independent decisions required. + Knowledge of Microsoft Office, Excel, and Adobe preferred. + Problem-solving skills necessary to evaluate customer inquiries. + Demonstrates strong organizational and interpersonal skills and high attention to detail. + A desire to help others and portray empathy in all situations. + Ability to learn complex health information. + Demonstrate flexibility and motivation to learn and grow in the position. + Must be able to work independently and efficiently. + Flexibility in work schedule. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**