Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job DescriptionDomain Expertise in AP of 3-5 yearsGood Understanding of Quality Management SystemGood Communication, analytical & listening skillsShould be able to do Client and Stakeholder ManagementExcellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and ImprovementsCall monitoring and Evaluation (Live or recorded calls)Agent Feedback and Coaching SupportConduct process documentation as per ISO standardsConduct & review sampling strategy in the team• Conduct root cause analysis for process improvementsConduct MSA as per schedule.• Drive & conduct process compliance• Drive & conduct audits (pre-post duties)Conduct base lining & analyze CTQsConduct measurement system analysis.Drive brainwave initiative in the teamConduct quality related trainingsTeam-up with BBs / QAM’s to be a co-facilitator of projects/initiativesDrive open forums/best practice sharing sessionsYB six sigma improvement project to be certified•Successfully complete ISO training.Working on the product & helping the team to achieve deadlines.Provide timely reports, updates and system entries as required by the internal and external management.Understand and abide by the importance of discipline, punctuality & protocol '

Job Location: Pune (Phursungi) WFO Only

Shift Timings: 12:30pm to 9:30pm

Qualifications

Commerce Graduate and above