Job Description

Recruitment Support Officer (Temporary Role) - £12.60 per hour - Hybrid (Newport, Wales)
Duration: 12 months (Potential Extension)

Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.

What You'll Do:

Be the first point of contact for applicants and hiring managersHandle incoming calls, live chats, and emails related to recruitment processesSupport internal teams by gathering information from applicant tracking systems and escalating more complex queriesDeliver exceptional customer service and support throughout the candidate journeyMaintain accurate records and ensure compliance with processesHighlight and contribute to service improvementsCollaborate closely with team members to ensure service level agreements (SLAs) are consistently met

Shift Model & Hours:

Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from homeOffice Location: NewportWorking hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)

Training & Support:

On-the-job training provided (no formal classroom training required)Continuous support and guidance from experienced colleagues and line managers

Key Skills & Attributes:

Essential:

Excellent communication and interpersonal skillsHigh level of accuracy and attention to detailAbility to work effectively in a teamStrong customer service focus with a professional mannerOrganisational skills and the ability to multitaskProblem-solving mindset with a proactive attitude

Desirable:

Comfortable navigating internal systems and following structured processesNumeracy and data entry skillsExperience in a contact centre or customer service environment (preferred, not required)

Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.