Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a self-driven Recruiting Manager to provide the overall management and direct leadership to Stores Business Units based in San Jose, CR. This role oversees a team of recruiters focused high volume support roles. The Recruiting Manager is a strategic business partner that drives and executes upon long-term strategies to support operational leaders. Key job responsibilities STRATEGY - Creates a vision for a team/business, and develops scalable strategies that move away from the transactional into the continuous evolution of how to capture the best talent and most diverse candidate pools - Understands the talent needs of the business and partners with HR and business leaders to develop workforce planning initiatives and make recommendations around the entire employee lifecycle - Partners with business leaders and cross-functional partners (Finance, Comp, etc.) to build multi-channel talent acquisition plans - Leverages information about the candidate market and competitors to inform business leaders and recruiting team of best tactics/processes - Works within ambiguity, and adaptable through organization and business changes - Provides clarity of thought through writing narratives to influence business/recruiting leaders - Makes decisions as to when simplifying is the right answer, versus innovating - Identifies risks and weighs options for mitigation before acting - Implements recruiting transformation to build out new support models PROCESS/OPERATIONAL LEADERSHIP - Owns business results (headcount plan vs actual recruiting performance) - Builds plans to measure, analyze, and improve funnel metrics - Leads and drives projects with increasing scale and complexity. Manages programs through completion - Develops process improvements to positively impact results in areas such as recruiting throughput and candidate satisfaction scores - Leads team to successfully meet minimum standards of org-wide policy, compliance, and productivity goals. Ensures data integrity goals are met CLIENT/CANDIDATE MANAGEMENT - Influences stakeholders as it relates to talent acquisition strategies - Handles issue resolution, prioritization, and escalations autonomously. Influences people and encourage them to take appropriate action - Provides meaningful input and business/market insight during meetings with Senior and Executive Leadership - Owns client relationships, and is considered the go-to talent acquisition point of contact for the businesses the align to role - Collaborates with business leaders to understand the business (es) supported - Anticipates & manages problems that would hinder meeting business objectives PEOPLE MANAGEMENT - Teaches and coaches others on managing recruiting resources and teams, including performance management, goal setting, headcount planning, and promoting employees - Differentiates work based on level of team members - Sets a clear path for direct reports taking on additional and more challenging responsibilities based on performance/level - Drives challenging development and performance conversations - Hires the best talent for individual and larger teams; thinks beyond current scope to bring in talent for the future - Develops SMART goals in conjunction with their team members, combining performance expectations and personal career goals - Recognizes own gaps and seeks out development opportunities INSIGHTS/ANALYTICS - Builds metrics to determine if activity is on plan, forecast future activity. Identifies areas of concerns and recommendations - Reviews candidate and HM surveys, and makes recommendations on how to increase customer satisfaction and efficiency - Presents data and related analyses with business leaders Basic Qualifications - Bachelor’s degree in an applicable discipline such as Psychology, Business Administration with emphasis in Human Resources, Project Management and/or related areas, or work equivalent experience - 5+ Years of recruiting related experience - 2+ Years of people management experience (direct coaching, mentoring, developing etc) - Experience managing recruiting data, metrics and reporting - Proficiency in English, both written and oral Preferred Qualifications - Proven experience recruiting senior level profiles and specialized positions - Background in process improvement/project management - Ability to partner and build strong relationships with business stakeholders - Influence and negotiation skills - Excellent judgment to make decisions and handle difficult situations - Business Acumen - Analytical and able to work under high degree of ambiguity - Results oriented Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.