Recreation Services Aide (W.D. Hill) Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/5070961) Apply  Recreation Services Aide (W.D. Hill) Salary $16.90 - $20.54 Hourly Location Durham, NC Job Type PT w/ Ret benefits (work 20 hrs but less than 30) Job Number 25-05561 Department Parks and Recreation Opening Date 09/10/2025 Closing Date Continuous + Description + Questions Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hourly Rate: $16.90 - $18.63/hr V arious shifts: Shifts vary; Monday-Friday from 4:00pm-9:00pm and Saturday from 8:30am-6:00pm A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity. Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends. Duties/Responsibilities + Prepares the facility for daily operations and for closing. + Greets customers in a welcoming and professional manner. + Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities. + Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members. + Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries. + Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information. + Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use. + Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc. + Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift. + Observes safe working practices, keeps storage areas in a safe condition. + Reports unauthorized individuals and any other potential security problems. + Performs drafting, copying, collating, and filing of documents. + Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories. + Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise. + Always maintains a professional appearance and demeanor. KNOWLEDGE OF: -Professional ethics. -Basic office procedures and practices. SKILL IN: - Interacting and communicating with the public. - Enforcing compliance with rules and regulations. - Working independently and exercising discretion. - Learning and adapting to new situations. - Leadership and using good judgment. - Establishing and maintaining effective working relationships. - Professional verbal and written communication. - Attending to multiple tasks simultaneously. - Accurate data entry. - Report writing and record keeping. - Responsible money handling. - Performing basic mathematics. - Typing and computer skills Minimum Qualifications & Experience + High School Diploma or equivalent (GED, HiSet, TASC). + One (1) year of experience in recreation or a service-oriented job setting that involves handling money. Additional Preferred Skills + Experience with any recreation registration software. + Available to work 20 hours or more per week. + Experience providing customer service. + Experience working at a front desk. 01 Where did you first hear about this opportunity? + City of Durham Website + Walk in + Job fair + Employee referral + Professional organization ***Please list the organization in "other" box below*** + Internet posting ***Please list the specific web site in the "other" box below*** + Craig's List + Facebook + LinkedIn + GlassDoor + governmentjobs.com + Monster.com + Indeed.com + Employment Security Commission + Magazine/Newspaper + Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Please select your highest level of COMPLETED education. + Less than a High School Diploma or Equivalent (GED, HiSET, TASC) + High School Diploma or Equivalent (GED, HiSET, TASC) + Associates Degree + Bachelor's Degree + Master's Degree + PhD or Juris Doctorate 04 How many years of experience do you have in recreation or a service-oriented job setting that involves handling money? + No related experience + Less than 1 year of experience + 1 year but less than 3 years + 3 years but less than 5 years + 5 or more years 05 Do you have experience with any recreation registration software? If yes, please list them and your experience. If you have no experience, indicate N/A. 06 Are you able to work 20 or more hours per week? + No + Yes 07 Do you have experience working at a front desk? + No + Yes 08 If you have experience working at a front desk, provide a brief description of your experience. If you have no experience, indicate N/A. 09 Do you have experience providing customer service? + Yes + No 10 If you have experience providing customer service, how many years do you have? If you have no experience, indicate N/A. Required Question