Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. Overview Serves as the primary supervisory member of the Outdoor Services and Recreation departments. Coordinates and assists all activities of recreation, the marina, marina retail shop, campground, and welcome gate, and outdoor services attendants. Directly supervises three subordinate Supervisors. Manages the development processes of long- and short-term goals, employee development, budget, purchases or requisitions supplies and equipment. Coordinates all aspects of the marina, campground, and recreation departments. Represents Director of Resort Facilities in his/her absence in areas associated with this position. Must be well-mannered, display a helpful attitude at all times, greet guests when encountered, show appreciation to the guest for being at the resort, show willingness to help guests and employees at all times. Wears uniform and nametag. Interprets and develops policies and programs to ensure a well-trained staff and profitable operations. Assists in the development of long- and short-term goals. Provides input on progress of attaining these goals. Makes recommendations to improve operations. Makes in-field adjustments to daily assignments. Reviews property conditions daily and makes adjustments to operations accordingly. Develop recreation programs and activities. Assist guests with all requests pertaining to Resort Rascals, Naturalist program, Outdoor special events, and recreational activities. Manage Little Sorrel program. Ensure schedules are met. Schedule captains and support staff. Communicate changes to all associated parties and through Delphi. Inspects recreation, marina docks, storeroom, campground, and welcome station to ensure that areas are a clean and safe environment. Develop standards for these areas. Inspect marina rental fleet and outdoor services vehicles to ensure proper maintenance is being used to keep fleet in good working condition. Develop rental programs in these areas. Keep accurate record of all tenant transactions (billing, slip moving, updating leases). Write letters, reports, and correspondence to tenants. Manages schedules and back-up documentation. Manages monetary transactions and provides accurate back-up to Accounting department. Plan and keep cost records. Establish budget controls to ensure profitable outdoor services operations. Manage cost of sales portion of budget. Coordinates work with outdoor services and recreation supervisors and staff members engaged in daily activities. Order merchandise for marina and recreation stores. Determines pricing to meet sales objectives. Manages retail operations in the marina shop, including fuel, bait, F&B, and other retail. Maintains adequate inventories, requisitions for and orders appropriate stock levels. Maintain effective cost controls in these areas. Participates in inventory counts and ensures information is forwarded to appropriate departments. Develops marketing programs to increase occupancy levels and usage rates in all associated areas. Provides input on pricing and budgeting. Provides feedback on programs and opportunities for revenue growth. Train and develop personnel in the Outdoor Services and Recreation operations. Holds daily, weekly, and monthly meetings as needed to keep staff informed. Ensures proper communication throughout the departments. Initiates and conducts interview, review, and discipline processes. Contacts new employees for interviews. Works within resort policies and provides appropriate documentation to HR and Accounting for hew hires. Initiates background check processes. Processes employees into payroll. Make decisions and participates in policy formulation for Outdoor Services departments. Devise and implement programs to increase customer quality and service in all departments. Develop new programs to attract new and repeat guests. Participates in appropriate meeting relating to this department. This includes weekly resort staff meeting, department management meeting, safety meetings, CEO meetings, and special event discussions. Participates in the development and implementation of yearly budget and forecast costs. Review P&L statements and make appropriate adjustments. Participates in the development of monthly comments to Accounting. Participates in development and implementation of capital budgets. Participates in grant development processes. Provides input on recreational opportunities. Review and maintain guest comment card program. Ensure appropriate consideration is given to guest comments. Develop and maintain outdoor services and recreation historical data. Ensure data is kept up to date and submit, as needed. Maintain effective staffing and cost controls in all areas of outdoor services and recreation, in relation to customer service requirements and efficient operations. Develops and approves schedules. Must coordinate operation of outdoor services and recreation stations with other departments in the resort. Works with Marina, Campground, and Recreation Supervisors to ensure work quality is completed at a high level. Reports problems encountered on site immediately. Takes appropriate steps to address emergency situations. Participates in MOD program. Flexibility to work a viried schedule due to business levels and industry demand. Weekends and holidays are required as needed. MARGINAL FUNCTIONS: To assist other departments as required. Will perform additional duties as requested. ENVIRONMENT: In and outdoors setting, sun, heat, cold, snow, and rain possible. Works in a variety of weather conditions. Qualifications 3 seasons of Experience in Retail Operations, Lodging, or Customer Service is required. Prefer experience in similar industries, i.e. Recreation, Parks and Recreation, Marina, Campground. AAS Degree in Business, Management, Finance, or Recreation required. Strong desire to improve knowledge through educational opportunities. Significant experience at similar properties may be substituted. Experience with Micros and Maestro system is helpful Proven leadership qualities. Must be Customer Service driven. Ability to communicate in written and oral forms. Ability to work independently and in team setting. Ability to interact well with others in a professional manner. Ability to operate a variety of shop tools, small equipment and hand tools in safe manner. Ability to adjust and learn new equipment and procedures.