Description We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. This long-term contract position offers the opportunity to work in a hybrid schedule and develop expertise in financial recovery processes, ensuring compliance and quality service delivery. The ideal candidate will play a key role in resolving returned items, supporting clients, and maintaining adherence to regulatory standards. Responsibilities: • Process and resolve bank-returned items with accuracy and efficiency, ensuring compliance with company guidelines. • Deliver attentive customer service to both internal and external clients while minimizing risk exposure. • Educate clients and branches on resolution procedures and alternative service options when required. • Develop and maintain knowledge of company products, including Taxpay, Direct Deposit, Garnishments, 401(k), Workers’ Compensation, and other offerings. • Research and address product and service issues reported by clients, ensuring timely and effective resolutions. • Collaborate with mentors to manage daily payment and payroll hold reports, maintaining accuracy and preventing penalties. • Evaluate client accounts to determine approved services and mitigate potential risks to the company. • Participate in ongoing training to enhance skills and ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act. • Handle client objections effectively, aiming to recover lost revenue while adhering to established procedures. Requirements • Proven customer service experience in a detail-oriented environment. • Strong analytical and research skills, with the ability to resolve complex issues. • Familiarity with payroll, benefits, garnishments, and related financial functions. • Knowledge of regulatory compliance requirements, including debt collection practices. • Ability to manage multiple tasks efficiently while maintaining accuracy. • Excellent communication and interpersonal skills. • Proficiency in navigating electronic systems and adhering to department policies. • Willingness to participate in continuous training and skill development. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .