Job Description

Job Opportunity: Recordals Officer Tempoary
Salary: £13.90 per hour
Location: Hybrid (minimum 1 day per week in-office)

About the Role

We are currently seeking a detail-oriented and customer-focused Recordals Officer to join our team. In this role, you will be responsible for maintaining the integrity of the UK's Design and Trade Mark Registers by processing legal updates and changes submitted by internal and external stakeholders.

This is an excellent opportunity for someone with a strong administrative or legal background, excellent attention to detail, and a desire to contribute to the safeguarding of intellectual property rights in the UK.

Main Responsibilities

Examine newly filed Trade Mark and Design recordal forms along with their supporting legal documentation to ensure compliance with the relevant legislation (Trade Marks Act and Rules / Registered Designs Act and Rules).

Update the Design and Trade Mark registers accurately based on submitted documentation, or raise any deficiencies with customers in a clear and professional manner via letter, email, or telephone.

Communicate decisions effectively, providing clear explanations both verbally and in writing. Handle irregularities or incomplete information proactively.

Provide Customer Support by promptly answering incoming calls and offering practical, clear advice. Log interactions and annotate case files where required.

Email Management by responding to messages in the shared Recordals Email Account within 24 hours, as part of a team rota.

Cross-team Support by assisting the wider Information Centre and other teams once fully trained, particularly in call and email handling.

Working Arrangements

You will be expected to attend the office at least one day per week (20% of your working hours).

There is flexibility in choosing your in-office day, but you may also be required to attend for training or business-critical work at short notice.

What We're Looking For

Proven experience in an administrative or legal processing role.

Excellent attention to detail and ability to interpret legal documentation.

Strong communication skills - both written and verbal.

Ability to manage multiple priorities and deliver high-quality customer service.

A proactive and collaborative approach to team working.

If you're interested in helping protect and administer some of the UK's most valuable intellectual property assets, we'd love to hear from you.

Apply now and play a vital role in maintaining trust and accuracy in our national registers.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.