Record Retrieval Support Specialist

Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break

Long-Term Seasonal Role

Pay Rate: $13-15/hr

Duties and Responsibilities:

Handle outgoing medical records requests through our portal. Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email. Follow company policies and laws to protect confidentiality. Report any issues to the Manager. Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations. Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed. Stay informed about HIPAA regulations and facility policies. Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry. Be flexible and handle challenging situations professionally.